Question 1

What is PrimePayroll and how does it work?

Accepted Answer

PrimePayroll is a cloud-based payroll and human resource management service for businesses in Nigeria that automates monthly payroll, manages employee records, and handles statutory deductions like PAYE/PIT, pensions, and health insurance. You access it via a web portal from an internet enabled PC or mobile device to set up employees, configure salary structures, run payroll, and generate payslips and reports.

Question 2

How much does PrimePayroll cost?

Accepted Answer

PrimePayroll uses tiered monthly subscription plans that scale by employee count. Current pricing is Micro: ₦4,500/month (1–10 employees), Small: ₦9,000/month (11–40 employees), Medium – Basic: ₦18,000/month (41–100 employees, 5% biannual discount), and Medium – Advanced: ₦36,000/month (101–250 employees, 10% annual discount), with custom pricing available for organizations with more than 250 employees plus a free 30‑day trial.

Question 3

What countries does PrimePayroll operate in?

Accepted Answer

PrimePayroll is tailored and marketed specifically for businesses operating in Nigeria. It is positioned as an SME payroll and HR solution for Nigerian organizations and local tax and compliance requirements.

Question 4

How do I sign up for PrimePayroll?

Accepted Answer

You can sign up for PrimePayroll by visiting the PrimePayroll website and following the step by step setup guide to create an account and start a free 30‑day trial. During signup you provide your company and employee details, then configure payroll settings before running your first payroll.

Question 5

Does PrimePayroll have a mobile app?

Accepted Answer

PrimePayroll is available as an online web portal that you can access from internet enabled PCs and mobile devices via a browser. There is no separate, dedicated Android or iOS mobile app for PrimePayroll confirmed at this time.

Question 6

Who is PrimePayroll best suited for?

Accepted Answer

PrimePayroll is best suited for small, medium, and large enterprises in Nigeria that need to automate payroll, manage HR records, and stay compliant with local tax, pension, and health insurance regulations. It is particularly aimed at Nigerian SMEs looking for a cloud solution without upfront hardware or software costs.

Question 7

How do I contact PrimePayroll support?

Accepted Answer

You can contact PrimePayroll support by emailing support@primepayroll.com.ng. A support phone number is also published on the site for Nigerian customers who prefer to call.

Question 8

Does PrimePayroll have a plan for teams or businesses?

Accepted Answer

Yes, PrimePayroll is designed for teams and businesses, with subscription plans specifically structured by employee count (from 1 up to 250+ employees). All plans include access to all modules and full support, which makes it suitable for multi employee organizations and HR/payroll teams.

Question 9

What popular product is PrimePayroll an African alternative to?

Accepted Answer

PrimePayroll is an African-built alternative to Gusto.

Discover Products, Get Discovered.