Question 1

What is Penny and how does it work?

Accepted Answer

Penny is a WhatsApp-based personal finance and payments assistant that lets you connect your Nigerian bank accounts, see balances, send money, pay bills, buy airtime/data, create payment links, and track your spending, all through a chat with Penny in WhatsApp. You interact with it using text, voice notes, and your phone camera (for scanning) inside WhatsApp to perform these actions securely with a PIN and optional biometrics.

Question 2

What countries does Penny operate in?

Accepted Answer

Penny is built and positioned for users in Nigeria, using Nigerian Naira and integrations with Nigerian banks and financial institutions. There is no indication that it currently operates in other countries.

Question 3

How do I sign up for Penny?

Accepted Answer

You sign up by starting a WhatsApp chat with Penny via the WhatsApp link provided on the Penny website and then following the prompts in the conversation to set up your profile and connect your bank accounts. There is no separate web or app-based signup flow described.

Question 4

Does Penny have a mobile app?

Accepted Answer

Penny does not list a separate mobile app; it is used directly inside WhatsApp on your phone. All interactions happen through the WhatsApp chat with Penny rather than a standalone Android or iOS app.

Question 5

Who is Penny best suited for?

Accepted Answer

Penny is best suited for individual consumers in Nigeria who already use WhatsApp heavily and want a chat-first way to send money, pay bills, buy airtime/data, and track personal spending across multiple bank accounts. It is not designed as a business or enterprise finance tool.

Question 6

How do I contact Penny support?

Accepted Answer

You can contact Penny support by emailing hello@usepenny.co. Support may also be available through the WhatsApp chat with Penny once you start using the service.

Question 7

Does Penny have a plan for teams or businesses?

Accepted Answer

Penny is described as a personal finance assistant for individual consumers, and there is no information about dedicated plans for teams or businesses. Based on available details, it does not appear to offer a specific team or business plan.

Question 8

Does Penny offer an API or integrations?

Accepted Answer

Penny integrates with a wide range of Nigerian banks and financial institutions so you can connect your existing accounts, but there is no public information about a developer API. No official public API documentation or external integration program is listed.

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