Question 1

What is PaperTrail and how does it work?

Accepted Answer

PaperTrail is an enterprise content and document management platform that lets organisations digitise, store, organise, search, automate workflows, and securely share and sign high volumes of business documents via a web interface, deployed either in the cloud or on premise. It works by capturing documents (including bulk scanning and OCR), storing them in a structured repository, then routing them through configurable workflows and specialist modules such as LeaseHub, PeopleHub, CreditorsHub, TravelHub, Contract Management and PaperTrail Sign for signing and compliance.

Question 2

What countries does PaperTrail operate in?

Accepted Answer

PaperTrail primarily operates in South Africa, with offices in Johannesburg, Cape Town and Durban. It also has a presence or operations in Ghana and New Zealand, and its parent company Egis Software provides solutions to Europe, the United Kingdom, South Africa and other emerging markets.

Question 3

How do I sign up for PaperTrail?

Accepted Answer

To sign up for PaperTrail you typically need to book a demo or submit an enquiry from the website so the team can assess your requirements and provision an account for your organisation. New customers are onboarded in collaboration with Egis Software, including configuration of modules, deployment (cloud or on premise) and user access.

Question 4

Does PaperTrail have a mobile app?

Accepted Answer

PaperTrail is available as a web platform, and there is no verified dedicated mobile app for Android or iOS for its document management solution. You can access PaperTrail through a browser on desktop or mobile devices.

Question 5

Who is PaperTrail best suited for?

Accepted Answer

PaperTrail is best suited for business and public sector teams that manage large volumes of documents and need workflow automation, compliant records management and electronic signing. Typical users include property managers, finance and accounts payable teams, HR departments, legal and contract teams, travel operators, banks, manufacturers and government organisations.

Question 6

How do I contact PaperTrail support?

Accepted Answer

You can contact PaperTrail support by emailing support@egis-software.com, and sales enquiries can be sent to sales@egis-software.com. Enterprise customers may also have access to a 24/7 help desk and tailored support arrangements.

Question 7

Does PaperTrail have a plan for teams or businesses?

Accepted Answer

Yes, PaperTrail is specifically designed for teams and businesses, providing multi‑user access, role‑based permissions and workflow automation across departments. It offers organisation‑level solutions and modules that support collaborative work rather than individual use.

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