Operix

Operix is a cloud-based e-commerce operations system for online brands and e-commerce teams in Egypt and GCC markets, bringing order processing, cash collection, inventory, shipping, returns, and customer operations into a single workspace.

Key capabilities include:

• Order management and automation for processing orders end to end, with live status tracking, notes and activity history, payment and COD handling, and sales-agent management.
• Smart cash-on-delivery confirmation workflows that support multiple verification modes, including auto-confirmation, normal confirmation, spam checks, and double-check flows designed for COD-heavy operations.
• Warehouse and inventory management with receiving and putaway, plus stock movement tracking to improve inventory visibility during fulfillment.
• Customer operations tools that combine an integrated ticket system (inquiries, complaints, exchanges, refunds, priority and status tracking) with CRM features such as customer segmentation, purchase history and behavior tracking, and communication logs.

Available on Web with API integration for real-time data sync; an official Shopify app is available.

It is built for B2B teams including e-commerce operations managers, warehouse and fulfillment teams, customer-support teams, and supply-chain staff at brands selling in Egypt, Saudi Arabia, the UAE, Kuwait, Qatar, Bahrain, and Oman.

Notable for its focus on regional requirements, including Arabic and English support (with right-to-left layouts) and workflows aligned to local shipping and COD confirmation, plus integrations with platforms and couriers used in the region (Shopify, EasyOrders, LightFunnels, WooCommerce, Bosta, J&T Express).