OmniHub

Paradox's OmniHub is a multi-tenant enterprise messaging and communications infrastructure platform for fintechs, banks, telecom operators, government organizations, NGOs, resellers, and other high-volume enterprises across Africa.

Key capabilities include:

• Multi-channel messaging via one REST API: Send and manage SMS, WhatsApp Business, USSD, and voice messaging through a unified API gateway.
• SMS infrastructure with fallback routing: Support transactional and bulk SMS delivery with intelligent fallback routing.
• Official WhatsApp Business API: Enable two-way enterprise messaging, with support for customers to connect their own WhatsApp Business Account, manage templates and senders, and access data with individual logins and API keys.
• USSD and voice escalation: Build interactive USSD applications connected to real-time APIs, plus automated call routing and alert escalation for mission-critical notifications.

Available on Web (dashboard) and REST API (includes bearer authentication, webhooks, and sandbox environments). API documentation is available at https://omni.paradox.co.ke/developers.

Target users include fintech and banking teams (OTP, KYC, loan alerts, collections), telecom and utilities (billing and lifecycle messaging), and government and NGO programs (citizen engagement and data collection).

Notable in the African enterprise market for its multi-tenant design that supports reseller sub-accounts, per-tenant pricing schemes, and governance features such as a unified inbox, approval workflows, and an audit log, alongside support for M-Pesa payment collection within the same platform.