Question 1

What is Octiv and how does it work?

Accepted Answer

Octiv is cloud-based gym and studio management software that helps fitness businesses run memberships, class bookings, billing, communications, workout tracking, and analytics in one place. Owners and managers use the web platform to configure memberships, schedules, payments, and reporting, while members access a branded app to book classes, manage their accounts, and track their training.

Question 2

How much does Octiv cost?

Accepted Answer

Octiv is a paid product, but exact pricing tiers and amounts are not publicly listed. Gyms and studios need to request a demo or quote through the Octiv website to get current pricing for their business.

Question 3

What countries does Octiv operate in?

Accepted Answer

Octiv's own website lists active locations across Africa in South Africa, Namibia, Zambia, Botswana, Tunisia, Mozambique, Mauritius, and the Democratic Republic of Congo, plus further reach in the UK, Ireland, Germany, Greece, Vietnam, Belgium, Netherlands, Singapore, UAE, Luxembourg, Austria, and Switzerland.

Question 4

How do I sign up for Octiv?

Accepted Answer

You can sign up for Octivfitness by visiting octivfitness.com and following the calls to action such as requesting a demo or viewing pricing, which will connect you with their team to set up an account for your gym or studio. Account setup is geared toward fitness businesses, not individual consumers.

Question 5

Does Octiv have a mobile app?

Accepted Answer

Yes, Octiv has official mobile apps for both Android and iOS. Members use these branded apps to book classes, track workouts and injuries, manage accounts and payments, and interact with trainers and other members.

Question 6

Who is Octiv best suited for?

Accepted Answer

Octiv is best suited for gym and studio owners, managers, and coaching teams who need to manage memberships, bookings, payments, and member performance in one system. It is particularly aligned with CrossFit boxes, functional fitness studios, yoga and pilates studios, EMS studios, combat sports gyms, and other specialty fitness facilities that want a branded member app and strong community and tracking features.

Question 7

How do I contact Octiv support?

Accepted Answer

You can contact Octiv support by emailing info@octivfitness.com or mark@octivfitness.com. Additional contact options may be available through the contact or support sections on their website.

Question 8

Does Octiv have a plan for teams or businesses?

Accepted Answer

Yes, Octiv is designed specifically for teams and businesses, providing multi-user access for owners, managers, and coaching staff to manage operations across one or more gyms or studios. Members then access the service through the associated branded apps rather than individual standalone plans.

Question 9

Does Octiv offer an API or integrations?

Accepted Answer

Octiv does not currently publish public developer API documentation; a link previously associated with API docs on its site actually leads to its data-privacy documentation (terms of use, privacy policy, and POPIA/GDPR materials). Confirmed integration options include worldwide payment processing for billing and customisable website widgets that embed Octiv's booking and membership tools directly on a gym's own site.

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