Question 1

What is MyMedicalBank and how does it work?

Accepted Answer

MyMedicalBank is a Nigerian digital health platform and personal health management app that lets you book verified healthcare services at home, online, or in clinic, and securely store and access your health records. You choose a service (such as home visit, online consultation, lab test, or preventive screening), book and pay online, then a verified provider attends to you, with your reports and prescriptions saved to your Personal Health Record account.

Question 2

How much does MyMedicalBank cost?

Accepted Answer

MyMedicalBank uses pay as you go pricing with no membership required. Example prices listed include online consultations from ₦2,000 per session, doctor home visits at ₦40,000, home care initial assessment at ₦25,000, preventive screening packages from ₦45,000, specialist home visits at ₦80,000, ongoing doctor home visits at ₦140,000 quarterly, and Care Training & BLS at ₦200,000; some corporate plans are custom priced.

Question 3

What countries does MyMedicalBank operate in?

Accepted Answer

MyMedicalBank primarily operates in Nigeria and states that it serves all 36 states plus the Federal Capital Territory. Services are designed for consumers in Nigeria, although you can book care in Nigeria even if you are physically elsewhere.

Question 4

How do I sign up for MyMedicalBank?

Accepted Answer

You can sign up by visiting the MyMedicalBank website and registering as a client or by downloading the MyMedicalBank mobile app and creating an account with your name, email, and phone number. Registration is free and takes a few minutes, and you only pay when you book a service.

Question 5

Does MyMedicalBank have a mobile app?

Accepted Answer

Yes, Mymedicalbank is available on iOS and Android. You can download Mymedicalbank on the App Store for iPhone, or get it on Google Play for Android.

Question 6

Who is MyMedicalBank best suited for?

Accepted Answer

MyMedicalBank is best suited for individuals and families in Nigeria who want to book healthcare services on demand, manage their health records, and access telemedicine from their phones. It is also suited for organisations such as businesses, NGOs, associations, and faith groups that need corporate health plans, wellness programs, and pre employment medicals for their members or staff.

Question 7

How do I contact MyMedicalBank support?

Accepted Answer

You can contact MyMedicalBank support via email at contact@mymedicalbank.com or through their 24/7 WhatsApp support channel linked from the website and app. Phone support numbers are also listed in their app and contact materials.

Question 8

Does MyMedicalBank have a plan for teams or businesses?

Accepted Answer

Yes, MyMedicalBank offers plans and services for teams and businesses, including corporate health plans, wellness days, employee assistance programs, pre employment medicals, and maternity packages. These are typically arranged on a corporate or group basis and may be custom priced.

Question 9

What popular product is MyMedicalBank an African alternative to?

Accepted Answer

MyMedicalBank is an African-built alternative to Teladoc.

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