My Smart City
A citizen platform for residents and commuters to report municipal issues, track progress, get emergency alerts, and book vetted service providers via web and mobile.
My Smart City Product Overview
Is My Smart City Right for You?
Liners prepares and updates these highlights as product information changes. Editorial standardsBest For
- City residents
- Daily commuters
What It Does Well
- Report municipal issues
- Track fix progress
Things to Check
- Municipality participation
- Response time expectations
About My Smart City
My Smart City is a citizen-facing web and mobile platform by Acumen Software that helps residents and commuters communicate with local municipalities, report service delivery issues, and stay informed.
Key capabilities include:
- Municipal issue reporting and tracking via an interactive, map-based interface, with status updates as issues progress.
- AI-assisted issue logging (AI Logging), described as powered by Acumen Software’s Forcelink platform, to help capture issue details faster.
- Bookings with vetted service providers, enabling users to request private services from within the app (fees may apply and are shown before booking).
- Community and safety tools, including a social feed for news, alerts, and posts, plus Emergency Mode for live alerts and real-time communication.
Available on Web, Android, and iOS, with an additional listing on Huawei AppGallery.
Target users include citizens (residents and commuters) who rely on municipal services; municipalities and service providers participate in responding to issues and delivering booked services.
The platform is positioned as independent of municipalities while working with city services, and it is active across cities in South Africa and Namibia. It has also been listed in multiple award categories, including finalist recognition for FNB App of the Year 2024 and other South African digital innovation awards.
My Smart City Facts
Liners compiles product facts from official websites, app stores, documentation, trusted public sources, and details shared by product teams during editorial review. We also consider crowdsourced updates when they include verifiable evidence, and refresh facts as information changes. How we source dataAs of Oct 12, 2026, My Smart City is rated 4.4 on the App Store from 1.7K reviews and 4.3 on Google Play from 1.8K reviews with 100K+ installs.
Recent Reviews for My Smart City
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Frequently Asked Questions About My Smart City
My Smart City is a web and mobile platform for residents and commuters to report municipal issues, follow their progress, receive alerts, and book local service providers. You can log issues through a map-based interface, with AI-assisted logging to help capture details.
The citizen platform is free to use. Fees may apply when you book private services, and are shown before you book.
My Smart City operates in South Africa and Namibia.
You can sign up through the My Smart City website or mobile app.
Yes, My Smart City is available on iOS and Android. You can download My Smart City on the App Store for iPhone, or get it on Google Play for Android.
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