Question 1

What is My 1Health and how does it work?

Accepted Answer

My 1Health is a health-tech platform that connects patients to specialized healthcare services from expert doctors and facilities worldwide. It works by facilitating doctor discovery, medical bookings, case reviews, emergency evacuations, visa assistance, travel arrangements, and post-treatment follow-ups through a web interface and mobile app.

Question 2

How much does My 1Health cost?

Accepted Answer

My 1Health does not publish fixed subscription pricing for patients, because the platform is generally free to use for searching, booking, and care coordination, while you only pay the actual hospital or treatment costs directly (not a platform fee)

Question 3

What countries does My 1Health operate in?

Accepted Answer

My 1Health operates primarily in Kenya, with expansion into Ethiopia and South Sudan. It serves patients globally, including plans for the Middle East and South Asia.

Question 4

How do I sign up for My 1Health?

Accepted Answer

You can sign up for My 1Health by creating a patient account on their website or simply using the platform to search for doctors/treatments, then booking an appointment or requesting a patient coordinator to match you within 24 hours

Question 5

Does My 1Health have a mobile app?

Accepted Answer

Yes, My 1Health is available on iOS and Android.

Question 6

Who is My 1Health best suited for?

Accepted Answer

My 1Health is best suited for patients in Africa seeking access to specialized local or international healthcare, including those needing medical tourism support, emergency evacuations, or early detection packages.

Question 7

How do I contact My 1Health support?

Accepted Answer

You can contact My 1Health support by submitting the contact form on their website, where their team typically responds within a few hours. You can also send an email to support@my1health.com.

Discover Products, Get Discovered.