Question 1

What is Medbook and how does it work?

Accepted Answer

Medbook is a clinical operating system for hospitals, clinics, pharmacies, labs, and insurers in Kenya and Uganda. It unifies patient records, prescriptions, and claims across six integrated modules—AphiaOne (HMIS), AphiaRx (pharmacy), Mediclaim (claims), Mediwrite (underwriting), AphiaLab (labs), and AphiaApp (patient app)—built around a single patient identity with features like prescription verification and AI-powered clinical decision support. Facilities deploy the modules to digitize records, streamline workflows, verify prescriptions, process claims, and enable secure patient access.

Question 2

How much does Medbook cost?

Accepted Answer

Pricing is not fixed publicly and is usually custom/enterprise-based (quoted per hospital or organisation), with costs depending on facility size and modules selected.

Question 3

What countries does Medbook operate in?

Accepted Answer

Medbook operates in Kenya and Uganda.

Question 4

How do I sign up for Medbook?

Accepted Answer

You typically sign up by requesting a demo or registration through the Medbook website, where the platform is deployed by hospitals/clinics rather than open public self-sign-up for individuals.

Question 5

Does Medbook have a mobile app?

Accepted Answer

Yes, Medbookafrica offers a mobile app called AphiaApp for patients, available on Android in English and Kiswahili.

Question 6

Who is Medbook best suited for?

Accepted Answer

Medbook is best suited for healthcare facilities like hospitals, clinics, pharmacies, and labs; insurers and medical schemes; and patients or families via the AphiaApp.

Question 7

How do I contact Medbook support?

Accepted Answer

Contact Medbook support at aphiaone@medbookafrica.com.

Question 8

Does Medbook have a plan for teams or businesses?

Accepted Answer

Yes, Medbook is designed for teams and businesses, with modules like AphiaOne HMIS for hospitals and clinics, AphiaRx for pharmacies, and Mediclaim for insurers.

Question 9

Does Medbook offer an API or integrations?

Accepted Answer

Yes, Medbook offers integrations including AphiaLab for laboratory networks and equipment, prescription verification endpoints for pharmacies, and an integrated ecosystem connecting all modules.

Question 10

What popular product is Medbook an African alternative to?

Accepted Answer

Medbook is an African-built alternative to Epic.

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