A mobile savings and microloan service for M-PESA customers in Kenya, offering an interest-bearing deposit account and short-term loans accessed from the M-PESA menu.

M-Shwari Product Overview

Is M-Shwari Right for You?

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Best For

  • M-PESA customers
  • Everyday savers

What It Does Well

  • Save via M-PESA menu
  • Short-term mobile loans

Things to Check

  • Loan limits
  • Loan fees

About M-Shwari

Screenshot of M-Shwari website

M-Shwari is a mobile savings and microloan service for M-PESA customers in Kenya, offered by Safaricom in partnership with NCBA Bank, designed for consumers who want to save and borrow directly from their phone.

Key capabilities include:

  • Mobile savings via an interest-bearing deposit account, letting users keep funds separate from their main M-PESA balance
  • Short-term microloans requested through the M-PESA menu, with quick approval flows described by NCBA
  • Loan disbursement to M-PESA and repayment/account management through mobile services
  • Loan pricing that includes a 7.5% facility fee on each loan disbursed (per NCBA key facts documentation)

Available via the NCBA Kenya website (Web) for product information, through the M-PESA mobile menu, and alongside NCBA’s digital channels such as NCBA NOW on Android and iOS.

Target audience: B2C, specifically eligible M-PESA users in Kenya looking for phone-based savings and small, short-term credit.

Notable in Kenya’s fintech and mobile money market, the service launched in 2012 as a Safaricom and (then) Commercial Bank of Africa partnership (now NCBA), and NCBA presents it as part of its regulated Kenya banking offerings under the Central Bank of Kenya.

M-Shwari Facts

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As of Sep 21, 2026, M-Shwari is rated 2.5 on the App Store from 20 reviews and 4.8 on Google Play from 55.8K reviews with 500K+ installs.

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Frequently Asked Questions About M-Shwari

M-Shwari is a mobile savings and microloan service for M-PESA customers in Kenya. It lets eligible users save money in an interest-bearing account and request short-term loans from their phone through the M-PESA menu.

M-Shwari does not have a separate subscription price, but each loan has fees. The product lists a 7.5% loan fee, and Safaricom also notes 1.5% excise duty, with savings interest paid on balances.

M-Shwari operates exclusively in Kenya as a mobile banking service offered by NCBA Group in partnership with Safaricom.

You sign up through the M-PESA menu on your phone, then select Loans and Savings and open M-Shwari. Eligibility is limited to M-PESA customers.

Yes, M-Shwari is available on iOS and Android. You can download Ke on the App Store for iPhone, or get it on Google Play for Android.

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