Question 1

What is LetsGo and how does it work?

Accepted Answer

LetsGo is a digital finance service from Letshego in Kenya that lets you apply for short-term loans through its app, website, or USSD. For LetsGo Cash, you can submit a self-service application, and approved funds are disbursed to your mobile wallet.

Question 2

What countries does LetsGo operate in?

Accepted Answer

LetsGo operates in Kenya, and it is part of Letshego’s wider footprint across Botswana, Eswatini, Ghana, Lesotho, Namibia, Nigeria, Tanzania, and Uganda.

Question 3

How do I sign up for LetsGo?

Accepted Answer

You can sign up by downloading the app and selecting your country of residence, or by using the web and Kenya USSD access. In Kenya, you can also start through the LetsGo Digital Mall and apply for LetsGo Cash online or via *435#.

Question 4

Does LetsGo have a mobile app?

Accepted Answer

Yes. LetsGo has mobile apps for both Android and iOS.

Question 5

Who is LetsGo best suited for?

Accepted Answer

LetsGo is best suited for consumers in Kenya who want quick access to short-term digital loans. It is especially relevant for individuals needing self-service loan access, including customers in public and private sectors and micro and small entrepreneurs.

Question 6

How do I contact LetsGo support?

Accepted Answer

You can contact LetsGo support by email at kenya@letshego.com or customer.enquiries@letshego.com. The app also provides in-app support, and Kenya customers can use the helpline listed on the app or website.

Question 7

Does LetsGo have a plan for teams or businesses?

Accepted Answer

No, LetsGo is a consumer lending service and does not appear to offer a team or business plan.

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