Question 1

What is Koinz and how does it work?

Accepted Answer

Koinz is a restaurant engagement and loyalty platform that allows users to discover restaurants, earn rewards, and place orders through a mobile app. Restaurants use the platform to manage loyalty programs, collect customer feedback, and increase repeat visits.

Question 2

How much does Koinz cost?

Accepted Answer

Koinz's costs are usually customized based on the restaurant/merchant partnership setup and region.

Question 3

What countries does Koinz operate in?

Accepted Answer

Koinz primarily operates in Egypt, where it partners with restaurants and food brands to power digital loyalty and ordering experiences.

Question 4

How do I sign up for Koinz?

Accepted Answer

You can sign up by downloading the Koinz app or registering through their website/app onboarding flow and then selecting or joining participating restaurants as a user or applying as a merchant through their partner onboarding process.

Question 5

Does Koinz have a mobile app?

Accepted Answer

Yes. Koinz offers a mobile app available on Android and iOS, which allows users to discover restaurants, earn rewards, and place orders.

Question 6

Who is Koinz best suited for?

Accepted Answer

Koinz is best suited for restaurants, cafes, and food brands that want to build loyalty programs and engage customers, as well as diners looking for rewards and convenient food ordering.

Question 7

How do I contact Koinz support?

Accepted Answer

Koinz support is typically accessed through the in-app help/support section or via their official website contact/privacy/terms pages, where users are directed to service channels.

Question 8

Does Koinz have a plan for teams or businesses?

Accepted Answer

Yes, Koinz has a merchant/restaurant partner model, which functions like a business plan, but it is not publicly structured into standard “tiers”, it is customized per partner.

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