Kandua

Kandua is a South African online marketplace that helps homeowners find, book, and pay vetted home service professionals, starting with plumbers and electricians.

Key capabilities include:

• AI-powered issue diagnosis and matching: Jess, an AI home companion, captures the problem via chat and uses a smart matching algorithm to connect users with nearby pros suited to the job.
• Vetted professionals: The platform background-checks service providers and reviews qualifications, certifications, and documentation before allowing them onto the marketplace.
• End-to-end booking and payments: Homeowners can review quotes, approve work, and complete secure payments in one flow, reducing admin and common EFT or screenshot errors.
• Home resources: A content library covers Home Advice, DIY Guides, Cost Guides, plus videos and podcasts to help users understand common repairs, compliance (for example, certificates of compliance), and typical pricing.

Available on Web.

Target users include South African homeowners booking maintenance and repair work, and service professionals looking for work opportunities and a managed quoting and payment workflow.

Kandua is notable in South Africa for reported scale and marketplace trust signals, including 85,000+ household users, 85,000+ reviews, a 4.6 average rating, and a 5-minute average response time. It was acquired by Santam in May 2024 and operates as an independent subsidiary, with partnerships that support embedded home services for retailers and insurers.