Question 1

What is Hepstar and how does it work?

Accepted Answer

Hepstar is a travel ancillary distribution and revenue optimisation platform that lets travel businesses sell travel insurance and a wide range of travel extras through a single integration. It works by aggregating global product content from multiple suppliers, then using data analysis, personalisation, and continuous A/B/multivariate testing to merchandise these ancillaries across booking-flow API integrations, a standalone white-label web solution, and an agent portal.

Question 2

What countries does Hepstar operate in?

Accepted Answer

Hepstar is headquartered in Cape Town, South Africa and operates across Sub-Saharan Africa and broader international markets. It has verified clients and partnerships in Africa, Europe, the GCC region, and Australia, but a full country-by-country list is not publicly detailed.

Question 3

How do I sign up for Hepstar?

Accepted Answer

You can get started with Hepstar by contacting the team to discuss integration and partnership options, typically via email or the contact options on their website. Implementation then involves integrating their API or using the white-label web solution or agent portal within your existing customer journey.

Question 4

Does Hepstar have a mobile app?

Accepted Answer

Hepstar does not offer a dedicated mobile app for end users on iOS or Android. Its solutions are provided via API integrations into booking flows and browser-based white-label and agent portal web applications that are device responsive.

Question 5

Who is Hepstar best suited for?

Accepted Answer

Hepstar is best suited for travel businesses that want to sell travel insurance and ancillary products to their customers, such as airlines, online travel agencies, mobility providers, bus and rail operators, car rental platforms, insurers, and other travel distributors. It is particularly relevant for companies looking to optimise ancillary revenue through data-driven merchandising and personalisation.

Question 6

How do I contact Hepstar support?

Accepted Answer

You can contact Hepstar support or sales by emailing business@hepstar.com for business enquiries or info@hepstar.com for general enquiries. Additional contact options may be available through the contact forms or details provided on their website.

Question 7

Does Hepstar have a plan for teams or businesses?

Accepted Answer

Yes, Hepstar is designed for teams and businesses, as it is a B2B platform built specifically for travel companies that want to distribute travel insurance and extras to their customers. Access-controlled tools like the Agent Portal and sales dashboard support multi-user, business use.

Question 8

Does Hepstar offer an API or integrations?

Accepted Answer

Yes, Hepstar offers an API-driven platform that supports booking-flow sales via API and integrations with travel businesses’ existing systems. It also provides web-based white-label and agent portal applications that can be integrated into different sales touchpoints.

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