GotBot

GotBot is a South African conversational AI and chatbot platform for enterprises and growing businesses that want to automate customer conversations across WhatsApp and other messaging channels from a single dashboard.

Key capabilities include:

• Omnichannel deployment and management across WhatsApp Business API, web chat, Facebook Messenger, Instagram DM, SMS, LinkedIn, Twitter/X, Google Play reviews, plus custom API integrations, all managed with one conversation view.
• Automation for routine queries (up to 70–80% of common inquiries), including lead capture, FAQs, onboarding, notifications, order updates, payment reminders, balance checks, and other high-volume support flows.
• Unified routing and reporting with one routing engine and one reporting layer to track performance across campaigns, service conversations, and lifecycle journeys.
• Live agent handover and escalation so teams can route exceptions and handle complex cases while bots manage repetitive requests.
• Security and compliance for regulated industries, including POPIA compliance and an “ISO 27001 ready” posture, with controls such as consent capture, audit trails, and data rights support.

Available via a web-based SaaS dashboard with API integrations for channels and backend systems.

Target users include mid-market and enterprise teams in financial services, insurance, retail and e-commerce, HR, education, and property, especially organisations running high-volume WhatsApp service, utility, authentication, or marketing journeys.

Notable in the African market context for large-scale production deployments in South Africa and beyond, including handling millions of messages in days for regulated, high-volume customer interactions, and operating as an official WhatsApp Business Solution Provider.