Question 1

What is Fido and how does it work?

Accepted Answer

Fido is a digital microlending and financial services platform that offers instant personal and business credit, savings, and bill payment tools through a mobile app. You apply in the app, complete identity checks, and can receive a credit decision in minutes.

Question 2

How much does Fido cost?

Accepted Answer

Fido uses paid, interest-bearing credit products, with fees and interest depending on the market and loan terms. In Uganda, the app listing says the highest monthly interest rate is 2.8%, the daily rate is 0.091%, and the processing fee can be up to 5.5%; it also notes additional mobile money transaction fees and insurance costs for some loans.

Question 3

What countries does Fido operate in?

Accepted Answer

Fido operates in Ghana, Uganda, and South Africa.

Question 4

How do I sign up for Fido?

Accepted Answer

You sign up by downloading the Fido app, registering with your mobile number, and verifying it with a 6-digit OTP. You also need a valid ID and address confirmation, and you can then apply for credit from the app.

Question 5

Does Fido have a mobile app?

Accepted Answer

Yes, Fido has a mobile app for Android and iOS.

Question 6

Who is Fido best suited for?

Accepted Answer

Fido is best suited for individuals and MSMEs, especially salary earners, informal workers, and small business owners who need short-term credit, savings, or bill payment tools.

Question 7

How do I contact Fido support?

Accepted Answer

You can contact Fido by email at info@fidocredit.com, info.gh@fidocredit.com, info.ug@fidocredit.com, or info@fido.money. The app listing also references live chat in the app.

Question 8

Does Fido have a plan for teams or businesses?

Accepted Answer

Yes, Fido offers business lending for MSMEs, but it does not indicate a separate team plan.

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