Question 1

What is FBC Holdings and how does it work?

Accepted Answer

FBC Holdings is a Zimbabwe-based financial services group that lets you access banking, insurance, microfinance, stockbroking, property services, and reinsurance from one platform. You can use its web channels and mobile banking app to open and manage accounts, apply for loans, buy insurance, and access investor information.

Question 2

How much does FBC Holdings cost?

Accepted Answer

FBC Holdings does not publish a single price list, since pricing depends on which group service is used, such as bank account fees, insurance premiums, loan interest rates, or brokerage fees. Specific rates and charges are available by contacting the relevant subsidiary, such as FBC Bank or FBC Insurance, directly or through the FBC Holdings website.

Question 3

What countries does FBC Holdings operate in?

Accepted Answer

FBC Holdings operates in Zimbabwe, serving individuals, SMEs, and larger organisations within the country, and also has a reinsurance subsidiary, FBC Reinsurance Botswana, operating in Botswana.

Question 4

How do I sign up for FBC Holdings?

Accepted Answer

You can start using FBC Holdings by opening an account or applying for services through its web channels, such as internet banking and digital account opening, or by registering in the mobile banking app. Once signed up, you can manage your services online and through the app.

Question 5

Does FBC Holdings have a mobile app?

Accepted Answer

Yes, FBC Holdings offers a mobile banking app, marketed as Yo!FBC and listed on the app stores as FBC Mobile Banking, available on Android and iOS with transfers, airtime purchase, bill payments, and loan applications.

Question 6

Who is FBC Holdings best suited for?

Accepted Answer

FBC Holdings is best suited for retail customers, SMEs, and larger organisations in Zimbabwe that want to manage banking, insurance, loans, investments, and property services in one place. It is also useful for investors who need access to reports, financial results, and share price information.

Question 7

How do I contact FBC Holdings support?

Accepted Answer

You can contact FBC Holdings support through its 24/7 contact centre, WhatsApp, toll-free phone lines, and email at help@fbc.co.zw or info@fbc.co.zw. Self-service help is also available via FAQs, user guides, and the Consent Portal on the website.

Question 8

Does FBC Holdings have a plan for teams or businesses?

Accepted Answer

Yes, FBC Holdings has services for businesses and teams, including banking, insurance, microfinance, stockbroking, and property solutions tailored to SMEs and larger organisations.

Question 9

Does FBC Holdings offer an API or integrations?

Accepted Answer

FBC Holdings does not publish public developer API documentation. Its digital channels are its own internet banking platform and mobile banking app rather than third-party integrations.

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