Question 1

What is Duhqa and how does it work?

Accepted Answer

Duhqa is a last‑mile, end‑to‑end supply chain and distribution technology platform that connects Kenyan retailers (dukas) with manufacturers, farmers, and distributors so they can digitally source inventory, place orders, pay, and get fast delivery. Retailers use Duhqa’s web onboarding and Android app to browse products from multiple suppliers, add items to a cart, choose payment options (including Duhqa credit), and schedule consolidated delivery to their shop.

Question 2

What countries does Duhqa operate in?

Accepted Answer

Duhqa primarily operates in Kenya, serving informal and small retailers across multiple counties and connecting them with manufacturers, farmers, distributors, and riders there. The company has stated plans to scale within East Africa, but verified active operations are focused on the Kenyan market.

Question 3

How do I sign up for Duhqa?

Accepted Answer

You can sign up for Duhqa by going to the website and following the onboarding flow for retailers, suppliers, or riders, then downloading the Android app if you are a shop owner who wants to place orders. Retailers typically register, provide basic business details, and then log in via the app to start browsing products, ordering, and tracking deliveries.

Question 4

Who is Duhqa best suited for?

Accepted Answer

Duhqa is best suited for informal and small retailers (dukas) in Kenya who want to source inventory digitally, manufacturers/farmers/distributors who want direct access to these retailers and better sales visibility, and independent riders seeking delivery jobs. It is particularly valuable for shops that need fast, consolidated delivery and access to short‑term credit for stock purchases.

Question 5

How do I contact Duhqa support?

Accepted Answer

You can contact Duhqa support by phone at +254 740 333222 or +254 724 488288, or by email at support@duhqa.com. These channels can be used for help with orders, deliveries, account issues, or general questions about the platform.

Question 6

Does Duhqa have a plan for teams or businesses?

Accepted Answer

Yes, Duhqa is designed for business use, with plans and tools oriented toward retailers, manufacturers, farmers, distributors, and logistics partners rather than individual consumers. Businesses can register to buy, sell, or deliver through the platform and access features such as multi‑supplier ordering, data visibility, and embedded credit.

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