Question 1

What is DortiBox and how does it work?

Accepted Answer

DortiBox is a digital waste collection service for households and small businesses in Freetown that lets you schedule door to door waste pickups, choose a subscription based on your bin size and pickup frequency, and pay via mobile money. You use the web app, Android or iOS app, or a USSD code to book pickups, and verified waste collectors come to your address, with pickup status and subscriptions managed through your Dortibox dashboard.

Question 2

What countries does DortiBox operate in?

Accepted Answer

DortiBox currently operates in Sierra Leone, serving communities in Freetown, including areas such as Kroo Town, Murray Town, Brookfields, and other parts of the Central Business District.

Question 3

How do I sign up for DortiBox?

Accepted Answer

You can sign up by downloading the DortiBox app on Android or iOS and creating an account, or by registering through the Dortibox website. If you do not have a smartphone, you can access the service via the USSD code 715380# on any Sierra Leonean mobile number.

Question 4

Does DortiBox have a mobile app?

Accepted Answer

Yes, DortiBox is available on iOS and Android. You can download Dortibox on the App Store for iPhone, or get it on Google Play for Android.

Question 5

Who is DortiBox best suited for?

Accepted Answer

DortiBox is best suited for households and small businesses in Freetown that need regular, scheduled waste collection and want to manage it digitally with mobile money payments. It is also designed for municipalities, government entities, and partner organizations that coordinate community level waste collection.

Question 6

How do I contact DortiBox support?

Accepted Answer

You can contact DortiBox support by email at Freetownwastetransformers@gmail.com, Prince.amalamin@fwtsl.net, or kebbiejosephjawah@gmail.com. A phone contact for Freetown Waste Transformers SL Limited is also listed as +232 76 725274.

Question 7

Does DortiBox have a plan for teams or businesses?

Accepted Answer

Yes, DortiBox supports plans for businesses and organizations, and is intended not only for individual households but also for small businesses, municipalities, government entities, and partner organizations that need waste collection services. Business users can choose subscriptions and coordinate pickups in the same way as households, tailored to their needs.

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