Question 1

What is Done and how does it work?

Accepted Answer

Done is an on-demand delivery app in Morocco that lets you order food, groceries, flowers, gifts, chocolate, and parapharmacy items from nearby restaurants and shops for home delivery. You choose your city, browse available partners, place an order in the app, pay electronically, and track your delivery in real time until it arrives.

Question 2

How much does Done cost?

Accepted Answer

Using the Done app itself is free, and you pay for the items you order plus any service or delivery fees shown before you confirm your order. There is no public information about subscriptions or fixed monthly pricing for consumers.

Question 3

What countries does Done operate in?

Accepted Answer

Done currently operates in Morocco only. It serves multiple Moroccan cities such as Casablanca, Rabat, Marrakech, Tangier, Agadir, Fes, and others with ongoing expansion inside the country.

Question 4

How do I sign up for Done?

Accepted Answer

To sign up, download the Done app on your Android or iOS device, open it, and create an account by following the on-screen steps (such as providing your phone number and basic details). You can then select your city, add a delivery address, and start placing orders.

Question 5

Does Done have a mobile app?

Accepted Answer

Yes, Done is available on Android. get it on Google Play for Android.

Question 6

Who is Done best suited for?

Accepted Answer

Done is best suited for people in Morocco who want to order meals, groceries, and everyday items for delivery from local merchants using a single app. It is also relevant for restaurants, stores, and couriers that want to partner with the platform, but the primary users are individual consumers.

Question 7

How do I contact Done support?

Accepted Answer

You can contact Done support by email at tech@done.ma or younes@done.ma. Additional contact details, such as a phone number and address, are provided in the app store listings and on the Done website.

Question 8

Does Done have a plan for teams or businesses?

Accepted Answer

Done offers partnership options for restaurants and shops to join the platform and sell to Done users, which can suit business needs. There is no public indication of a separate multi-seat or subscription “team plan” for corporate users, so businesses primarily interact with Done as merchant partners rather than as team accounts using the app for internal ordering.

Question 9

What popular product is Done an African alternative to?

Accepted Answer

Done is an African-built alternative to Instacart.

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