Private mental health counselling from home
Docotela
A South African telehealth platform for individuals, families, and employers to book video doctor consults and online therapy, with prescriptions and sick notes when needed.
Docotela Product Overview
Is Docotela Right for You?
Liners prepares and updates these highlights as product information changes. Editorial standardsBest For
- South African patients
- Families booking consults
What It Does Well
- Video doctor consults
- Online therapy sessions
Things to Check
- Doctor hours
- Therapist availability
About Docotela

Docotela is a South African telehealth platform for individuals, families, and organisations that provides online doctor consultations and online therapy sessions via secure video calls.
Key capabilities include:
- Video consultations with HPCSA-registered clinicians, including private doctors and counsellors
- Once-off online doctor consults (R390 per consultation), with a sick note and prescription included when needed, plus a medication voucher if prescribed
- Online therapy sessions (60 minutes) with HPCSA-registered counsellors, listed at R350 per consult, plus subscription options that include 2 sessions per month
- Subscription plans for ongoing care, including unlimited online doctor consultations from R199 per month (Individual Plan) and family options, with specialist referrals and lab test referrals where indicated
Available on Web. Operating times are Mon to Fri 08:00 to 17:00, and Sat to Sun 08:00 to 14:00.
Designed for B2C users who want convenient primary care and mental health support, plus B2B use through a corporate offering for South African employers.
Notable in the South African market for offering both pay-per-visit and subscription pricing (with a minimum 3-month subscription term), supporting access to routine medical care nationwide without requiring an in-person visit.
Docotela Facts
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Frequently Asked Questions About Docotela
Docotela is a South African telehealth platform where you can book online video consultations with HPCSA registered doctors and counsellors for primary care and mental health support. You choose and pay for a once off consult or use a subscription plan, then meet your clinician via secure video, and receive sick notes, prescriptions, and medication vouchers electronically when needed.
Docotela offers a once off online doctor consultation at R390 per consult. Subscription plans start at R199 per month for an individual and go up to R799 per month for a Thriving Family Plan, with each plan including different combinations of unlimited doctor consults and monthly therapy sessions and a minimum subscription term of 3 months.
Docotela operates in South Africa and provides its telehealth services nationwide via its web platform. You can access consultations from anywhere in the country with a suitable internet connection.
You can sign up and book a consultation directly on the Docotela website by selecting “Book Now,” adding a consultation or plan to your cart, paying online, and choosing a time slot. After payment you receive a video link by email and SMS, complete a short pre admission form, and then join your scheduled consultation.
Docotela does not currently offer a dedicated mobile app for Android or iOS. You access the service through its web platform on a browser.
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