Question 1

What is Docotela and how does it work?

Accepted Answer

Docotela is a South African telehealth platform where you can book online video consultations with HPCSA registered doctors and counsellors for primary care and mental health support. You choose and pay for a once off consult or use a subscription plan, then meet your clinician via secure video, and receive sick notes, prescriptions, and medication vouchers electronically when needed.

Question 2

How much does Docotela cost?

Accepted Answer

Docotela offers a once off online doctor consultation at R390 per consult. Subscription plans start at R199 per month for an individual and go up to R799 per month for a Thriving Family Plan, with each plan including different combinations of unlimited doctor consults and monthly therapy sessions and a minimum subscription term of 3 months.

Question 3

What countries does Docotela operate in?

Accepted Answer

Docotela operates in South Africa and provides its telehealth services nationwide via its web platform. You can access consultations from anywhere in the country with a suitable internet connection.

Question 4

How do I sign up for Docotela?

Accepted Answer

You can sign up and book a consultation directly on the Docotela website by selecting “Book Now,” adding a consultation or plan to your cart, paying online, and choosing a time slot. After payment you receive a video link by email and SMS, complete a short pre admission form, and then join your scheduled consultation.

Question 5

Does Docotela have a mobile app?

Accepted Answer

Docotela does not currently offer a dedicated mobile app for Android or iOS. You access the service through its web platform on a browser.

Question 6

Who is Docotela best suited for?

Accepted Answer

Docotela is best suited for individuals and families in South Africa who want convenient access to routine medical care and ongoing mental health support without in person visits. It is also a good fit for employers looking to provide telehealth and therapy benefits to their staff through corporate plans.

Question 7

How do I contact Docotela support?

Accepted Answer

You can contact Docotela support by emailing info@docotela.co.za. For doctor consultations, you can also reach them via the phone number listed on their booking and FAQ pages.

Question 8

Does Docotela have a plan for teams or businesses?

Accepted Answer

Yes, Docotela has offerings for teams and businesses through its corporate telehealth services for organisations and employers in South Africa. These corporate plans are designed to expand access to online doctor consultations and therapy for employees.

Question 9

Does Docotela offer an API or integrations?

Accepted Answer

Docotela does not advertise a public API or specific third party integrations. Access to the service is via its web platform only.

Question 10

What popular product is Docotela an African alternative to?

Accepted Answer

Docotela is an African-built alternative to BetterHelp and Teladoc.

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