Question 1

What is dLocal and how does it work?

Accepted Answer

dLocal is a cross-border payments platform that helps global merchants accept and send local payments in emerging markets across Latin America, Africa, and Asia through a single API and contract. It connects to hundreds of local payment methods so you can collect pay-ins, make payouts, and manage platform payments without setting up local entities or multiple processors.

Question 2

How much does dLocal cost?

Accepted Answer

Pricing for dLocal is not publicly listed and typically depends on your business, volumes, and use case. You need to contact their sales team to get a tailored quote and commercial terms.

Question 3

What countries does dLocal operate in?

Accepted Answer

dLocal operates in high-growth and emerging markets across Latin America, Africa, the Middle East, and Asia, covering more than 40 countries. Specific supported countries are provided during onboarding or by request from their sales team.

Question 4

How do I sign up for dLocal?

Accepted Answer

To sign up, you can go to the dLocal website and use the “Contact Sales," “Talk to an Expert," or similar form to share your business details and request access. Their team will follow up to evaluate your use case, define commercial terms, and provision your account and API credentials.

Question 5

Who is dLocal best suited for?

Accepted Answer

dLocal is best suited for global merchants and platforms that need to accept and send payments in emerging markets, such as e-commerce companies, marketplaces, SaaS providers, digital services, travel, and fintech businesses. It is particularly useful if you want one integration for many local payment methods and currencies without building local payment infrastructure yourself.

Question 6

How do I contact dLocal support?

Accepted Answer

You can contact dLocal support through the contact or support options in your merchant portal if you are an existing customer, or via the contact/sales form on their website if you are not yet a customer. They also provide technical documentation and developer resources online to help with integration and troubleshooting.

Question 7

Does dLocal have a plan for teams or businesses?

Accepted Answer

Yes, dLocal is designed for businesses and platforms, and it provides solutions like Payins, Payouts, and dLocal for Platforms that support marketplaces, on-demand services, and other multi-user or team-based business models. Commercial terms and configurations are set at the business account level.

Question 8

Does dLocal offer an API or integrations?

Accepted Answer

Yes, dLocal offers a public API. View the official dLocal API documentation for endpoints, authentication, and integration guides.

Question 9

What popular product is dLocal an African alternative to?

Accepted Answer

dLocal is an African-built alternative to Stripe.

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