Question 1

What is DigiClaim and how does it work?

Accepted Answer

Avidea offers DigiClaim, a motor insurance claims digitalization platform for insurers that manages the front-office automobile claim journey and centralizes interactions between all stakeholders. Insurers connect their core systems to DigiClaim via APIs, then use the platform to handle claim declaration, document exchange, messaging, and fraud control through integrations like DigiFraud and DigiGO.

Question 2

How much does DigiClaim cost?

Accepted Answer

Avidea does not publish DigiClaim pricing publicly. As a B2B platform sold directly to insurance companies, pricing is negotiated per deployment based on factors such as claim volumes and integration scope, so you need to contact Avidea directly for a quote.

Question 3

What countries does DigiClaim operate in?

Accepted Answer

Avidea's DigiClaim is primarily deployed with Tunisian insurance companies and is used to manage automobile claims in Tunisia, including a December 2024 nationwide rollout with the Tunisian Insurance Federation (FTUSA) across 15 insurers. There is no verified public information confirming production use in other countries.

Question 4

How do I sign up for DigiClaim?

Accepted Answer

You can start by contacting Avidea directly to discuss a DigiClaim deployment and commercial agreement, since it is a B2B solution sold to insurers rather than through self-service signups. To begin the process, reach out by email or through the contact options on the Avidea website.

Question 5

Does DigiClaim have a mobile app?

Accepted Answer

Yes, DigiClaim supports mobile use through insurer-branded Android apps that allow policyholders to declare and track automobile claims. Availability of an iOS app is not confirmed.

Question 6

Who is DigiClaim best suited for?

Accepted Answer

Avidea's DigiClaim is best suited for insurance companies that want to digitize their motor claim customer journey and strengthen fraud detection. It is designed for claims teams and external partners such as agents or brokers, experts, and garages, while policyholders use insurer-branded interfaces built on the platform.

Question 7

How do I contact DigiClaim support?

Accepted Answer

You can contact Avidea support by emailing contact@avidea.tn. Additional contact options may be available through the contact page on the Avidea website.

Question 8

Does DigiClaim have a plan for teams or businesses?

Accepted Answer

Yes, Avidea's DigiClaim is explicitly designed for teams and businesses, in particular insurance companies and their internal and external claims stakeholders. Multiple roles such as claims handlers, agents, experts, and garages collaborate within the same workspace.

Question 9

Does DigiClaim offer an API or integrations?

Accepted Answer

Yes, DigiClaim offers API connectivity that allows it to integrate with an insurer's existing information system and back-office claims platforms. It also integrates with other Avidea products such as DigiFraud for fraud control and DigiGO for electronic signatures.

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