DigiClaim

DigiClaim is a motor insurance claims digitalization platform for insurance companies that manages the front-office automobile claim journey and connects all claim stakeholders in one workspace. It is built by Avidea, a Tunisian insurtech founded in 2017 that raised a $696,000 pre-Series A round (2 million Tunisian dinars) in 2022 from Capsa Capital Partners and 216 Capital.

Key capabilities include:

• End-to-end claim journey digitization for automobile claims, covering customer interactions and claim follow-up through a single platform.
• Stakeholder collaboration by interconnecting the insured, agent/broker, claim handler, expert, and garage, with digital document exchange and instant messaging to centralize conversations and evidence.
• API connectivity to the insurer's existing information system, enabling integration with current back-office and claims environments.
• Fraud control integration with DigiFraud, including 70+ fraud management rules and AI-based analysis of vehicle photos to flag suspicious cases.

Available on Web.

Target users include insurer claims teams and external partners involved in motor claims, including agents/brokers, experts, and garages; policyholders interact through insurer-branded experiences.

Notable in Tunisia's insurance market, DigiClaim has documented deployments with Assurances BIAT and Assurances Maghrebia. In December 2024, Avidea's related DigiConstat platform was selected by the Tunisian Insurance Federation (FTUSA) to digitalize automobile accident declarations nationwide across 15 Tunisian insurers, aiming to let more than 2 million Tunisians file digital claims by smartphone instead of on paper.