Contactable

Contactable is an integrated identity platform for businesses in South Africa and across Africa that need digital identity proofing, customer onboarding, and KYC verification.

Key capabilities include:

• Customer digital onboarding via APIs across multiple channels including smartphone, tablet, web, BOT, kiosk, USSD, agent, and in-store flows.
• Biometric identity proofing with palm vein, facial recognition, liveness detection, and voice biometrics, designed to increase assurance when combined with government-issued IDs.
• E-KYC and company verification (KYB) using an AI-driven orchestration layer, including juristic validation and director verification, plus configurable workflows to match different risk requirements.
• Data integration to access multiple data providers from one platform, plus Self-RICA SIM registration support for compliance-driven onboarding.

Available via Web and API.

Target users include B2B teams in financial services, telco, retail, insurance, automotive and motor dealerships, public sector, healthcare, online gaming, and blockchain solutions that must verify identities, reduce manual checks, and support compliant customer journeys.

Notable in the local market context, the platform reports 150,000 to 200,000 KYC checks per month (with over 90% completed programmatically) and 25 to 30 million API calls per month, and it includes an F&I solution approved by four leading South African banks.