Question 1

What is Celcom Africa and how does it work?

Accepted Answer

Celcom Africa is a bulk SMS and enterprise messaging platform for African businesses that lets you send OTPs, alerts, and marketing campaigns via SMS, WhatsApp, email, USSD, and shortcodes. You work through a web dashboard or API to upload contacts, configure sender IDs, compose messages, and send or schedule campaigns with real time delivery reporting.

Question 2

How much does Celcom Africa cost?

Accepted Answer

Celcom Africa uses usage based pricing, typically from KES 0.25 to KES 0.60 per SMS depending on volume and message type. There are no general setup fees or monthly minimums mentioned, and M Pesa Till/Paybill SMS integration has a one time setup fee of KSh 9,999; new accounts can also receive a small free SMS credit for testing.

Question 3

What countries does Celcom Africa operate in?

Accepted Answer

Celcom Africa primarily operates in Kenya, with coverage across Safaricom, Airtel, and Telkom networks. It also provides connectivity across up to 54 African markets through its regional SMS gateway and partner routes.

Question 4

How do I sign up for Celcom Africa?

Accepted Answer

You can sign up for Celcom Africa by registering an account through the website, where you create a profile and receive initial SMS test credits. After signup you can configure sender IDs, payment methods, and start using the web dashboard or request API credentials.

Question 5

Does Celcom Africa have a mobile app?

Accepted Answer

Yes, Celcom Africa offers a bulk SMS mobile app for both iOS and Android. The app lets you send bulk SMS, manage contacts, schedule campaigns, and view delivery reports from your smartphone or tablet.

Question 6

Who is Celcom Africa best suited for?

Accepted Answer

Celcom Africa is best suited for businesses and organizations that need high volume customer communication, such as banks and fintechs, schools, healthcare providers, retailers, e commerce companies, NGOs, SMEs, corporates, and resellers. It is particularly useful for teams sending OTPs, alerts, payment notifications, and marketing campaigns across African markets.

Question 7

How do I contact Celcom Africa support?

Accepted Answer

You can contact Celcom Africa support by email at enquiries@celcomafrica.com or rgachomo@celcomafrica.com, or by phone/WhatsApp using the Kenyan contact numbers listed on the site. Support is available 24/7 from the Nairobi headquarters.

Question 8

Does Celcom Africa have a plan for teams or businesses?

Accepted Answer

Yes, Celcom Africa is designed for teams and businesses, with features for enterprises and a white label reseller program that lets partners run their own bulk SMS platforms. Business users get multi user access via the web dashboard, API credentials, and options like custom sender IDs and billing tools.

Question 9

Does Celcom Africa offer an API or integrations?

Accepted Answer

Yes, Celcomafrica offers a public API. View the official Celcomafrica API documentation for endpoints, authentication, and integration guides.

Question 10

What popular product is Celcom Africa an African alternative to?

Accepted Answer

Celcom Africa is an African-built alternative to Twilio.

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