Question 1

What is Broadbased Communications and how does it work?

Accepted Answer

Broadbased Communications is a Nigerian fibre‑optic internet and communications provider for homes and businesses. It works by delivering internet over fibre to your building or area (FTTH/FTTM) or via dedicated enterprise links, and can also provide voice, bulk SMS, USSD, IVR, dark fibre, and colocation services over its network.

Question 2

How much does Broadbased Communications cost?

Accepted Answer

Pricing is paid on a 30‑day subscription basis. For residential FTTH, example monthly plans on the site include options around ₦27,600, ₦40,680, and ₦71,400 per 30‑day period, with different speed or device allowances; business and carrier services are typically quoted based on requirements.

Question 3

What countries does Broadbased Communications operate in?

Accepted Answer

Broadbased Communications operates primarily in Nigeria. Its network focus is in Lagos (such as Victoria Island, Ikoyi, Lagos Island, Lekki, Oniru, Ikeja, Ogudu, Ojota, Oregun, Alausa, Apapa, Magodo, Ago Palace Way/Okota) with additional availability in Abuja, Enugu, Rivers, and Akwa Ibom states.

Question 4

How do I sign up for Broadbased Communications?

Accepted Answer

You can sign up by visiting the Broadbased website, choosing the service that fits your home or business, and submitting a service request or contact form, after which the team will confirm coverage and installation details. Existing customers can manage subscriptions and billing through the online portal at billing.broadbased.net.

Question 5

Does Broadbased Communications have a mobile app?

Accepted Answer

Yes, Broadbased Communications has mobile applications on Android and IOS, including their BroadVoice Mobile App and BroadTalk, which provide VoIP calling and messaging services

Question 6

Who is Broadbased Communications best suited for?

Accepted Answer

Broadbased Communications is best suited for residential users needing stable fibre internet at home or in estates/market clusters, and for SMEs, large enterprises, banks, government institutions, telecom operators, and ISPs that require dedicated connectivity, dark fibre, or voice and messaging services.

Question 7

How do I contact Broadbased Communications support?

Accepted Answer

You can contact Broadbased Communications support by email at customersupport@broadbased.net or noc@broadbased.net, or via the contact options provided on the website. General inquiries can be sent to info@broadbased.net.

Question 8

Does Broadbased Communications have a plan for teams or businesses?

Accepted Answer

Yes, Broadbased Communications offers plans and services specifically for teams and businesses, including SME and enterprise internet, managed leased lines, dark fibre, voice, bulk SMS, USSD, IVR, and colocation services.

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