Question 1

What is Yango and how does it work?

Accepted Answer

Yango is a multi-service mobile app in Côte d’Ivoire that lets you book on-demand rides, order food and groceries, send parcels, and pay using an integrated e-wallet. You choose the service you need in the app, set your pickup or delivery details, then a nearby driver or courier partner accepts the order and completes it, while you track progress and pay by cash, card, or Yango Pay.

Question 2

How much does Yango cost?

Accepted Answer

Yango does not publish a fixed pricing table for rides or deliveries. Trip and delivery prices are shown in the app before you confirm an order, and there may be time-limited promotions such as discounts on your first rides or food orders.

Question 3

What countries does Yango operate in?

Accepted Answer

This Yango app experience is focused on Côte d’Ivoire, covering cities such as Abidjan, Bouaké, San-Pédro, Yamoussoukro, and Korhogo. Yango Ride as a service also operates in multiple other countries across Africa and other regions, but availability and features can vary by country.

Question 4

How do I sign up for Yango?

Accepted Answer

To sign up, download the Yango app on your Android or iOS device, open it, and follow the on-screen steps to register with your phone number and basic details. If you want to drive or deliver with Yango, you need the separate Yango Pro app for Android and to complete the partner/driver registration there.

Question 5

Does Yango have a mobile app?

Accepted Answer

Yes, Yango has a mobile app. The main Yango app is available for riders and customers on Android and iOS, and the Yango Pro app is available on Android for drivers and couriers.

Question 6

Who is Yango best suited for?

Accepted Answer

Yango is best suited for people in Côte d’Ivoire who need everyday transportation, food and grocery delivery, or parcel delivery and prefer to manage everything in one app with cashless payment options. It is also suitable for companies that regularly order rides for employees and for drivers, couriers, and fleet owners looking to partner and earn via the platform.

Question 7

How do I contact Yango support?

Accepted Answer

You can contact Yango support through the 24/7 in-app support chat. For additional help, you can also reach them by email at support@yango.com.

Question 8

Does Yango have a plan for teams or businesses?

Accepted Answer

Yes, Yango offers a rides for business option that lets companies manage and pay for employee trips, including using a corporate card for payment. This is intended for teams and organizations that need to coordinate work-related rides.

Question 9

What popular product is Yango an African alternative to?

Accepted Answer

Yango is an African-built alternative to Uber.

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