Question 1

What is TUNL and how does it work?

Accepted Answer

TUNL is a web-based international shipping platform for South African businesses that lets you compare discounted FedEx, UPS and TUNL Economy rates, show landed costs at checkout, and book, manage and track shipments in a single dashboard. You connect your ecommerce store (for example Shopify or WooCommerce), your international orders sync into Tunl, and you then book labels and ship to over 150 countries with full tracking.

Question 2

How much does TUNL cost?

Accepted Answer

TUNL is free to sign up and has a Free Plan at R0 per month, and you pay per shipping label for the core service. There are also paid plans such as a Pro Plan (for example R699 per month), and all shipping costs are billed in USD for Shopify users.

Question 3

What countries does TUNL operate in?

Accepted Answer

TUNL serves South African businesses shipping parcels from South Africa to international destinations. You can ship to more than 150 countries (the site cites 155), including major markets like the US, UK, EU and Australia.

Question 4

How do I sign up for TUNL?

Accepted Answer

You can sign up for TUNL by creating an account through the Tunl website and then accessing the web dashboard. Shopify and WooCommerce users can also install the Tunl app or plugin and connect their store with a Tunl API token to start using live rates and shipment booking.

Question 5

Does TUNL have a mobile app?

Accepted Answer

TUNL does not currently offer a dedicated mobile app. You access Tunl via its web-based dashboard in a browser.

Question 6

Who is TUNL best suited for?

Accepted Answer

TUNL is best suited for South African ecommerce merchants, brands and exporters that need to ship parcels internationally. It is particularly useful for businesses that want discounted courier rates, transparent landed costs at checkout, and integrated fulfilment with platforms like Shopify and WooCommerce.

Question 7

How do I contact TUNL support?

Accepted Answer

You can contact TUNL support by emailing support@tunl.to. The help content also refers to WhatsApp support for assistance with bookings and requirements.

Question 8

Does TUNL have a plan for teams or businesses?

Accepted Answer

Yes, TUNL has plans suitable for teams and businesses, including a Free Plan and paid plans like a Pro Plan that can support higher shipping volumes and more advanced needs. All plans use the same core model of paying per shipping label.

Question 9

Does TUNL offer an API or integrations?

Accepted Answer

TUNL offers ecommerce integrations for Shopify and WooCommerce to provide live international rates at checkout and automatic order sync into the Tunl dashboard. There is no public API documentation listed, so any API access beyond these integrations is not described publicly.

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