Question 1

What is TrustFactory and how does it work?

Accepted Answer

TrustFactory is a South African digital certificate and PKI provider that issues certificates for electronic document signing, secure email (S/MIME), encryption, and online identity validation. You obtain individual or organization certificates, then use them with supported signing and email software to authenticate signers, protect data integrity, and add tamper-evident, timestamped signatures to documents and emails.

Question 2

What countries does TrustFactory operate in?

Accepted Answer

TrustFactory operates in South Africa and its services and legal recognition are focused on South African use cases and regulations. While some certificate use may be technically possible outside South Africa, the core market and accreditation are South African.

Question 3

How do I sign up for TrustFactory?

Accepted Answer

You can start by visiting the TrustFactory website and following the instructions to request or purchase the appropriate certificate for your use case, then complete the required identity validation steps. For Advanced Electronic Signatures via PersonalPass Premium, you may need an in‑person verification process through a Trusted Agent as part of the South African accreditation requirements.

Question 4

Does TrustFactory have a mobile app?

Accepted Answer

TrustFactory does not offer a general end user mobile app for everyday signing or email use. It does have a specialized Trusted Agent mobile app on Google Play that is used only by accredited TrustFactory Trusted Agents during in‑person onboarding for Advanced Electronic Signature certificates.

Question 5

Who is TrustFactory best suited for?

Accepted Answer

TrustFactory is best suited for businesses, government and enterprise teams, software vendors (ISVs), developers, and organizations that need managed PKI, legally recognised electronic signatures, and secure email or authentication certificates in South Africa. It also serves individuals who need certificates for secure email and document signing.

Question 6

How do I contact TrustFactory support?

Accepted Answer

You can contact TrustFactory support by emailing info@trustfactory.net or calling the support team at +27 11 447 0024. Additional contact information, including an alternative email address, is available on the Support page of the website.

Question 7

Does TrustFactory have a plan for teams or businesses?

Accepted Answer

Yes, TrustFactory provides certificate and PKI services specifically designed for teams, businesses, government, and enterprise organizations, including bulk signing options for organization certificates. These offerings support managed PKI and legally recognised signing across multiple users in a business or institutional setting.

Question 8

Does TrustFactory offer an API or integrations?

Accepted Answer

TrustFactory references API availability, indicating that an API is offered for integrating its certificate and signing services into applications and workflows. It is also described as ISV and developer friendly, so you can expect integration options with common S/MIME and electronic signing software, although public API documentation is not readily available.

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