USSD powers some of the most resilient digital services in Africa, letting people dial a short code like *123# to complete tasks on any phone, even without mobile data. It is a core channel for mobile money, payments, customer self service, and last mile service delivery where smartphones, apps, or stable internet are not guaranteed. For many communities, USSD is the fastest path to inclusion because it works on feature phones, is familiar, and is available across networks.
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