Question 1

What is SYNAQ SecureMail and how does it work?

Accepted Answer

Synaq SecureMail is a cloud-based email security gateway that filters your inbound and outbound email to block spam, malware, phishing attacks and potential data leaks before messages reach user mailboxes. It works as a hosted service that sits in front of your existing mail platform (such as Google Workspace, Microsoft 365 or on‑premises Exchange), scanning and enforcing security policies on all email traffic without requiring any software installation.

Question 2

How much does SYNAQ SecureMail cost?

Accepted Answer

SecureMail is a paid service, offered in Standard and Premium packages, but exact pricing is not publicly listed. To get a cost estimate or formal quote, you need to contact Synaq sales directly.

Question 3

What countries does SYNAQ SecureMail operate in?

Accepted Answer

SecureMail is provided by Synaq, a South African email security and cloud services provider, and is verified as operating in South Africa. Other specific country markets are not explicitly listed, so coverage outside South Africa is not clearly defined.

Question 4

How do I sign up for SYNAQ SecureMail?

Accepted Answer

To sign up for SecureMail, you can contact Synaq via email (for example sales@synaq.com or hello@synaq.com) or phone to request provisioning and a quote. Once arranged, your domain can typically be onboarded to the cloud gateway within about 24 hours with no software installation required.

Question 5

Does SYNAQ SecureMail have a mobile app?

Accepted Answer

SecureMail does not have a dedicated mobile app for Android or iOS. It is delivered as a cloud gateway service that integrates with your existing email platform and is managed via a web-based administration interface.

Question 6

Who is SYNAQ SecureMail best suited for?

Accepted Answer

SecureMail is best suited for businesses and organisations that rely heavily on email and need enterprise-grade protection against spam, viruses, phishing and data leaks. It is particularly relevant for IT and security teams, managed service providers and South African enterprises that require strong phishing protection aligned to local banking threats.

Question 7

How do I contact SYNAQ SecureMail support?

Accepted Answer

You can contact Synaq support by emailing hello@synaq.com or sales@synaq.com, or by calling the main office number listed on their site. Existing clients will typically receive support through Synaq’s standard support channels with 24x7 access to local engineers for security issues.

Question 8

Does SYNAQ SecureMail have a plan for teams or businesses?

Accepted Answer

Yes, SecureMail is designed for teams and businesses, not individual consumers. It secures whole domains and mail infrastructures, with administration, reporting and policy controls built for organisational use.

Question 9

Does SYNAQ SecureMail offer an API or integrations?

Accepted Answer

SecureMail integrates with major email platforms like Google Workspace, Microsoft 365 and on‑premises Exchange at the mail-routing level. There is no publicly documented SecureMail API, so any programmatic access or custom integration would need to be discussed directly with Synaq.

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