Question 1

What is Susu and how does it work?

Accepted Answer

Susu is a health insurance and care service that lets members of the African diaspora finance and manage health insurance and personalized care bundles for their relatives living in Francophone Africa. You choose an insurance or care plan for your family member, pay from abroad, and Susu coordinates coverage, follow‑up care, and assistance locally while you track their health usage online.

Question 2

How much does Susu cost?

Accepted Answer

Susu is a paid service with health insurance offers that generally start around 30 € per month, with typical plans (such as Susu Prime, Susu Care, and Susu Plus) ranging roughly between 35 € and 120 € per month. The exact price depends on the beneficiary’s profile (age, sex, medical history) and the level of coverage and services you select.

Question 3

What countries does Susu operate in?

Accepted Answer

Susu focuses on relatives living in Francophone Africa and currently operates in countries including Côte d’Ivoire, Senegal, Cameroon, and the Democratic Republic of Congo. Its offers and local support are tailored to these markets, with a broader focus on Francophone Africa.

Question 4

How do I sign up for Susu?

Accepted Answer

You sign up for Susu through the online platform at susu.fr, where you can request a quote and subscribe to an insurance or care offer for your relative. You can also start the process by contacting the team via WhatsApp or the contact options shown on the site, who can guide you through choosing and activating a plan.

Question 5

Does Susu have a mobile app?

Accepted Answer

Susu mentions a digital app and online portal for tracking beneficiaries and their health usage, but specific details about native Android or iOS apps are not clearly listed. Because platform information is incomplete, the availability of a dedicated mobile app on Android or iOS is .

Question 6

Who is Susu best suited for?

Accepted Answer

Susu is best suited for members of the African diaspora, especially those living in Europe, who want to pay for and monitor health insurance and ongoing health follow‑up for their relatives in Francophone African countries. It is particularly relevant if you have aging parents or family members with chronic conditions who need structured care and regular monitoring.

Question 7

How do I contact Susu support?

Accepted Answer

You can contact Susu support using the phone numbers and WhatsApp contact options provided on susu.fr, as well as via the contact forms available on the site. These channels connect you directly with their assistance team for questions, onboarding, or follow‑up about your relative’s coverage and care.

Question 8

Does Susu offer an API or integrations?

Accepted Answer

Susu does not advertise a public API or third‑party integrations, and there is no official API documentation linked from susu.fr. Based on current information, you should assume there is no publicly available API for external integrations.

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