Question 1

What is Response24 and how does it work?

Accepted Answer

Response24 is a SaaS response management platform that helps organisations coordinate emergency and on-demand service responses across internal teams and external service providers in real time. It works by providing a unified web and mobile environment to monitor incidents, dispatch and coordinate responders, and manage services such as emergency response, facility and infrastructure incidents, and high-risk travel and journey management.

Question 2

How much does Response24 cost?

Accepted Answer

Response24 is a paid service, with the consumer Response 24 Plus emergency app typically priced at around R25–R35 per user per month for premium armed response and medical emergency services. Pricing for the broader organisational SaaS platform and other modules is not publicly listed and is usually provided on request.

Question 3

What countries does Response24 operate in?

Accepted Answer

Response24 primarily operates in South Africa, where it provides local armed response and medical emergency services and supports facility and infrastructure management use cases. The company also operates in the United Kingdom through its R24 UK presence and related apps such as Response24 Connect.

Question 4

How do I sign up for Response24?

Accepted Answer

You can sign up for Response24 by contacting the company directly through its listed phone numbers or email addresses, for example info@r24int.com or info@response24.co.za, to arrange access to the SaaS platform and services. For consumer emergency services, you can download the Response 24 Plus app from the Google Play Store or Apple App Store and follow the in‑app registration and subscription process.

Question 5

Does Response24 have a mobile app?

Accepted Answer

Yes, Response24 has multiple mobile apps. These include Response 24 Plus for consumer emergency services, R24 Connect for incident reporting and assistance, Response24 – Driver for driver and responder workflows, and PULSO/PULSE for additional user roles on Android, with at least some apps also available on iOS.

Question 6

Who is Response24 best suited for?

Accepted Answer

Response24 is best suited for organisations that need to coordinate emergency or on‑demand responses, such as corporate security teams, emergency service providers, facility and critical infrastructure managers, and travel risk and executive protection providers. It is also suitable for families and individuals who want a mobile panic button app connected to local armed response and medical emergency providers via participating security services.

Question 7

How do I contact Response24 support?

Accepted Answer

You can contact Response24 support by email at info@r24int.com, info@response24.co.za, gsephton@response24.com, or support@response24.com, depending on your region and product. Support phone numbers are also available, including +27 10 312 5026 for South Africa and UK numbers listed on their contact and app pages.

Question 8

Does Response24 have a plan for teams or businesses?

Accepted Answer

Yes, Response24 offers plans for teams and businesses through its SaaS response platform and ecosystem, which is designed for organisational use across internal teams and external service providers. These business plans can be tailored and white‑labeled for corporate security, emergency response, facility management, and travel risk management use cases.

Question 9

Does Response24 offer an API or integrations?

Accepted Answer

Yes, Response24 offers a public API. View the official Response24 API documentation for endpoints, authentication, and integration guides.

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