Question 1

What is Orderin and how does it work?

Accepted Answer

Orderin is a South African delivery-as-a-service platform that gives businesses customer ordering apps and websites, in-store order management tools, and access to a national driver network so they can offer fast last mile delivery without building their own logistics. It works by integrating its ordering and delivery management systems into your operations, then coordinating drivers and support to fulfil customer orders placed through your branded digital channels.

Question 2

What countries does Orderin operate in?

Accepted Answer

Orderin primarily operates in South Africa, with a driver network and infrastructure focused on major South African cities. No other countries of operation are currently confirmed.

Question 3

How do I sign up for Orderin?

Accepted Answer

You can start the signup process by contacting Orderin to discuss your business needs and onboarding to the platform. Engagements are typically arranged directly with their team rather than via self-service signup.

Question 4

Does Orderin have a mobile app?

Accepted Answer

Orderin historically offered consumer mobile apps for Android and iOS, and it still provides customised consumer apps as part of its delivery-as-a-service offering for enterprise clients. Its platform also includes web-based portals for businesses and consumer-facing websites.

Question 5

Who is Orderin best suited for?

Accepted Answer

Orderin is best suited for businesses and enterprises such as restaurant and quick-service chains, grocery and FMCG retailers, pharmacies, and health and beauty brands that need on-demand delivery and customer ordering technology. It is designed for B2B teams that want to offer fast last mile delivery without building their own logistics stack.

Question 6

How do I contact Orderin support?

Accepted Answer

You can contact Orderin support by emailing customerservice@orderin.co.za. Enterprise customers typically work with dedicated support and operations teams as part of their engagement.

Question 7

Does Orderin have a plan for teams or businesses?

Accepted Answer

Yes, Orderin is built specifically for teams and businesses, offering enterprise-grade delivery infrastructure, in-store tools, and customer-facing ordering technology. Its services are tailored for multi-branch chains and other business clients rather than individual consumers.

Discover Products, Get Discovered.