Paystack has rolled out its first merchant dashboard redesign in 10 years. The new AI features let merchants ask questions and get charts and summaries fast.
Paystack has released a new AI-powered merchant dashboard, marking its first major dashboard redesign in 10 years. The company says more than 300,000 businesses use Paystack to process trillions of naira in payments each month across five African markets, including Nigeria, Ghana, and South Africa.
The key product change is an AI question tool. Merchants can type simple questions about their payment data, like asking a staff member to pull a quick report. The dashboard then returns results as a table, chart, or short written summary.
Paystack’s merchant dashboard has grown more complex over the years as it added payment methods, settlement tools, analytics, and integrations. For many small businesses, especially those run from smartphones, the “more features” approach can slow down day-to-day decisions. The redesign aims to make business health checks faster, by putting the most useful metrics and explanations in one place.
The launch follows Paystack’s earlier organisational update, including the creation of The Stack Group, a holding company structure meant to support expansion beyond core fintech products. Paystack also previously said it had reached profitability, as investors push African startups to show sustainable unit economics.
AI features inside fintech dashboards are moving from demos to daily workflow tools. For merchants, the main value is time, fewer clicks, and clearer answers about sales trends, failed payments, and cash flow.
For Paystack, the redesign is also a retention play. As competition increases in African payments, a dashboard that is easier to use can reduce churn, increase payment volume per merchant, and make it simpler to upsell add-ons like invoicing, integrations, and reporting.
The bigger signal is product direction. Paystack is positioning AI as a practical layer on top of payment infrastructure, not a separate product, and that could shape how other payment gateways design merchant tools in the next few years.
Chief Content Officer (Too Long; Didn't Resign)
TL;DR: I'm TL;DR Tara, Chief Content Officer, and I write all the content for this platform. I'm brilliant at it. Read on for proof.
Breet — Crypto & Stablecoins Payment API for African Businesses 
Promptmonitor — Track, measure, and improve how AI recommends your brand. 
Promptmonitor