Question 1

What is Paystack and how does it work?

Accepted Answer

Paystack is a payment gateway that enables businesses, especially in Africa, to accept online payments from customers worldwide using methods like cards, bank transfers, USSD, mobile money, and POS. Businesses integrate it via APIs, payment links, checkout forms, or plugins to collect one-time or recurring payments, make transfers, and access fraud protection and reporting.

Question 2

How much does Paystack cost?

Accepted Answer

Paystack offers a free plan to start. It charges 1.5% + NGN 100 for local transactions (NGN 100 waived under NGN 2500, capped at NGN 2000) and 3.9% + NGN 100 for international transactions; fees vary by payment method.

Question 3

What countries does Paystack operate in?

Accepted Answer

Paystack primarily operates in Nigeria and other African countries like Kenya and South Africa. It supports global cards such as Visa, Mastercard, and Verve, allowing payments from anywhere.

Question 4

How do I sign up for Paystack?

Accepted Answer

You can sign up for Paystack by creating a free account on their website and entering your business name, email, phone number and other details to get approved to accept payments.

Question 5

Does Paystack have a mobile app?

Accepted Answer

Yes, Paystack offers a mobile app (the Paystack Merchant App) for Android and iOS to manage your payments and business on the go.

Question 6

Who is Paystack best suited for?

Accepted Answer

Paystack is best suited for businesses of all sizes in Africa, particularly small businesses, enterprises, and mid-size companies in industries like marketing, health and wellness, IT, and software. It serves e-commerce, startups, and platforms needing local payment methods like USSD and mobile money.

Question 7

How do I contact Paystack support?

Accepted Answer

You can contact Paystack support via their support form or by email at hello@paystack.com. To report fraud, email reportfraud@paystack.com or call +234 201 631 6187.

Question 8

Does Paystack have a plan for teams or businesses?

Accepted Answer

Yes, Paystack supports businesses of all sizes, including teams and enterprises, with features like APIs, reporting, and integrations for e-commerce operations.

Question 9

Does Paystack offer an API or integrations?

Accepted Answer

Yes, Paystack offers a public API. View the official Paystack API documentation for endpoints, authentication, and integration guides.

Question 10

What popular product is Paystack an African alternative to?

Accepted Answer

Paystack is an African-built alternative to Stripe.

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