Prembly has launched Callback Retries, a reliability feature that automatically retries failed verification callbacks during downtime so results reach your endpoint.
Prembly has launched Callback Retries, a new feature designed to improve how identity verification results are delivered.
It automatically retries failed callback deliveries during temporary service interruptions. A callback is the automated message a verification system sends to your server when a check is complete.
Prembly says verification results can be delayed when an external provider or data source is temporarily down. That can cause a callback to fail, even if the verification itself eventually completes.
Callback Retries is meant to handle this problem automatically. When enabled, the system detects callbacks that could not be delivered and keeps them pending.
Prembly then monitors for recovery and retries delivery once the affected service is back online. The goal is to ensure results reach the business’s configured callback endpoint, which is the URL where your application expects to receive verification updates.
The feature can be turned on in the Prembly dashboard by going to Settings and toggling Callback Retries on.
For fintechs, marketplaces, and other apps that depend on KYC checks, missing callback data can break onboarding flows. KYC means “know your customer,” which is the identity check many regulated businesses must run.
Without automatic retries, teams often have to do manual follow-ups, re-pull results, or build their own retry logic in backend services. That adds engineering work and operational overhead.
A built-in retry mechanism also reduces the risk that a temporary outage turns into a permanent data gap. Over time, features like this can improve verification reliability and help companies keep user onboarding and compliance workflows moving, even when upstream providers have downtime.
Primary Source: Prembly
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