Question 1

What is Leya and how does it work?

Accepted Answer

Leya is a cash and float management platform for mobile money agencies and neo bank branches that helps them stay stocked with electronic money units and cash throughout the day. Agencies use Leya to reload liquidity in a few minutes, rebalance peer-to-peer with other agencies, request emergency top-ups, and access short-term e-money advances so they can avoid stockouts and keep serving transactions.

Question 2

What countries does Leya operate in?

Accepted Answer

Leya is primarily focused on Côte d’Ivoire, where it positions itself as a cash and float management reference and reports over 1,000 active agencies on its network. Its broader positioning targets African mobile money markets, but specific verified operations highlighted are in Côte d’Ivoire.

Question 3

How do I sign up for Leya?

Accepted Answer

You can get started with Leya by adding or finding your agency through the Leya PRO app or by contacting the team to onboard your agency to the platform. For detailed onboarding and account creation, you should reach out directly to Leyalabs using the provided contact channels.

Question 4

Does Leya have a mobile app?

Accepted Answer

Yes, Leya offers a mobile app called Leya PRO, available on Android via Google Play. The app lets agents manage their agency, handle reloading requests, and operate liquidity directly from a smartphone.

Question 5

Who is Leya best suited for?

Accepted Answer

Leya is best suited for mobile money agents, independent agencies, neo bank branches, and related distributors and operators that need to manage cash and electronic money liquidity throughout the day. It is particularly relevant for B2B players in the mobile money ecosystem in Côte d’Ivoire.

Question 6

How do I contact Leya support?

Accepted Answer

You can contact Leya support by emailing contact@heyleya.com or thibaut.cathenoz@leyalabs.com. Additional contact details, such as phone and postal address, are available through the Leya PRO app listing and the Leyalabs website.

Question 7

Does Leya have a plan for teams or businesses?

Accepted Answer

Yes, Leya is designed for agencies, branches, and other professional operators, so it effectively serves teams and businesses that manage mobile money and neo bank liquidity. The platform supports multi agency networks and peer to peer rebalancing between business entities.

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