Question 1

What is Kool Delivery and how does it work?

Accepted Answer

Kool Delivery is a B2C meal delivery service that lets you order food products and meals from partner restaurants, groceries, and food retailers via its website or mobile apps, then have them delivered to a chosen address in eligible areas. You browse available merchants, place and pay for your order in the app or on the web, and Kooldelivery intermediates between you and the merchant while coordinating delivery to your selected location, with exact options varying by country and region.

Question 2

What countries does Kool Delivery operate in?

Accepted Answer

Kool Delivery operates exclusively in Tunisia, primarily serving the Northern Great Tunis area.

Question 3

How do I sign up for Kool Delivery?

Accepted Answer

You sign up for Kool Delivery by creating an account through its website or by downloading the Kool Delivery mobile app on Android or iOS and registering with the required personal details. Once your account is created, you can add your delivery address and payment method, then start placing orders with partner restaurants and retailers in your area.

Question 4

Does Kool Delivery have a mobile app?

Accepted Answer

Yes, Kool Delivery is available on iOS and Android. You can download Kooldelivery on the App Store for iPhone, or get it on Google Play for Android.

Question 5

Who is Kool Delivery best suited for?

Accepted Answer

Kool Delivery is best suited for individual consumers who want to order meals and food products from local restaurants, groceries, and food retailers for delivery. It is particularly useful if you prefer ordering via app or web and having food and essentials brought directly to your home or another chosen destination.

Question 6

How do I contact Kool Delivery support?

Accepted Answer

You can contact Kool Delivery support by email at support@kooldelivery.com. The legal documents also list a customer service phone number, 31 383 000, and a postal address at 12, rue Neptune, Immeuble La Percée Verte, Jardins de Carthage, La Marsa.

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