Question 1

What is HotelOnline and how does it work?

Accepted Answer

HotelOnline is a cloud-based revenue and operations platform for African hotels that digitizes operations and grows bookings across channels. It combines channel management to sync rates and availability with OTAs, a website booking engine for direct reservations, a property management system (PMS) for reservations and check-ins, a restaurant POS for F&B billing, and revenue management using AI-driven pricing and competitor analysis. Hotels access these tools via a web dashboard to manage distribution, bookings, and on-property operations in real time.

Question 2

How much does HotelOnline cost?

Accepted Answer

HotelOnline offers tiered packages: DIGITIZE (pay-as-you-go tech), CONNECT (booking engine plus dedicated manager with no fixed fee), GROW (full suite plus manager), and BOOST (6-month revenue acceleration project). Specific prices are not listed publicly.

Question 3

What countries does HotelOnline operate in?

Accepted Answer

HotelOnline operates in 27 African countries, primarily East Africa including Kenya and Tanzania/Zanzibar, with pan-African expansion.

Question 4

Does HotelOnline have a mobile app?

Accepted Answer

No, HotelOnline does not have a mobile app. It is available on the web as a cloud-based platform.

Question 5

Who is HotelOnline best suited for?

Accepted Answer

HotelOnline is best suited for B2B hospitality teams at hotels, resorts, restaurants, and other accommodation providers in Africa that need to manage bookings, distribution, and on-property operations.

Question 6

How do I contact HotelOnline support?

Accepted Answer

You can contact HotelOnline support by calling +254 733 280 000, emailing bookings@hotelonline.co, or using the contact options on the official HotelOnline Contact Page.

Question 7

Does HotelOnline have a plan for teams or businesses?

Accepted Answer

Yes, HotelOnline is designed for businesses with tiered packages like GROW and BOOST that include full suites, dedicated revenue managers, and tech integrations for hotel teams.

Question 8

Does HotelOnline offer an API or integrations?

Accepted Answer

Yes, HotelOnline integrates with hundreds of OTAs like Booking.com and Expedia, bedbanks like Hotelbeds, metasearch platforms like Google Hotel Ads and Trivago, social media, and its Cloud9 network. It also offers PMS and POS integrations.

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