HAYET

HAYET is a customer-management and billing system for municipalities and public-service distributors managing water and sanitation, electricity, gas, and waste services.

It supports the end-to-end customer and service lifecycle using a shared information repository where modules exchange data in real time, from contract setup through billing and collections. Key capabilities include:

• Contracts, service offers, and tariffs: manage contract templates, tariffed services, and delegation-of-public-service contracts (including reversement tracking)
• Meter reading operations: build reading routes, assign reader schedules, capture readings (including bulk entry), and run reading controls
• Billing and revenue collection: run billing cycles, simulate invoices, issue bills, perform pre and post billing checks, manage customer accounts, and handle cash operations including offline cash register (caisse déconnectée)
• Collections and legal follow-up: manage reminder chains, track pre-litigation and litigation cases (contentieux), and follow case parameters

A web customer portal is listed, with public and private areas plus a back-office processing platform. A mobile field module (module nomade) supports meter readings and interventions with data upload and download.

Target users include utility and public-service distributors and local authorities that need integrated billing, cash collection, field interventions, stock tracking, and complaint handling.

Notable in the African context, the solution is offered by a Tunisia-based vendor and is positioned as multi-utility and multi-organization, aligning with the operational needs of municipal and utility operators across multiple service networks.