Question 1

What is GraniteWMS and how does it work?

Accepted Answer

GraniteWMS is a barcode-based warehouse management system that controls end-to-end warehouse processes such as receiving, put-away, picking, packing, replenishment, dispatch, and stock takes. It works by using barcode scanning at item and location level to capture every transaction in real time, providing accurate inventory visibility and full traceability across serial, batch/lot, and expiry date tracking, either as a standalone system or integrated with supported ERPs.

Question 2

How much does GraniteWMS cost?

Accepted Answer

GraniteWMS is a paid product with pricing provided on a quote basis. Exact subscription or license costs are not publicly listed, so you need to contact the team directly to get a tailored pricing proposal.

Question 3

What countries does GraniteWMS operate in?

Accepted Answer

GraniteWMS is distributed from South Africa and is deployed in more than 240 warehouses across Africa, Europe, the Middle East, and North America. Specific active markets include South Africa and broader sub-Saharan Africa, with additional use confirmed in those other regions, though individual country lists are not detailed publicly.

Question 4

How do I sign up for GraniteWMS?

Accepted Answer

To sign up for GraniteWMS, you can reach out to the team via the contact options on the GraniteWMS website to request a demo or discuss an implementation. They typically scope your warehouse requirements, propose a solution and pricing, then proceed with implementation, training, and onboarding once you agree.

Question 5

Does GraniteWMS have a mobile app?

Accepted Answer

GraniteWMS is available as a web-based application that can run on smart devices, but there is no verified dedicated Android or iOS mobile app listing. You can access it through a browser on compatible mobile devices rather than a native app.

Question 6

Who is GraniteWMS best suited for?

Accepted Answer

GraniteWMS is best suited for B2B warehouse operators, distribution centers, and mid-market businesses that need real-time inventory control and full traceability from receiving through dispatch. It is also appropriate for multi-location operations and supply chains that require barcode-driven workflows and integration with ERPs such as Sage, SAP Business One, or Acumatica.

Question 7

How do I contact GraniteWMS support?

Accepted Answer

You can contact GraniteWMS support by emailing info@granitewms.com or using the contact forms and details provided on the GraniteWMS website. Ongoing first-line support is included alongside implementation services and training for customers.

Question 8

Does GraniteWMS have a plan for teams or businesses?

Accepted Answer

Yes, GraniteWMS is designed for teams and businesses, especially warehouse and inventory teams working in B2B environments. It supports multi-user, multi-location warehouse operations and is implemented and licensed at an organizational level rather than for individual consumers.

Question 9

Does GraniteWMS offer an API or integrations?

Accepted Answer

GraniteWMS offers integrations with several ERP systems, including Sage 200 Evolution, Sage 300, Sage Intacct, Sage X3, SAP Business One, and Acumatica, and it can also run standalone. No official public API documentation is available, so any APIs or custom integrations would be handled as part of implementation rather than through an open self-service developer platform.

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