Question 1

What is Gokada and how does it work?

Accepted Answer

Gokada is a Lagos-based last-mile delivery and logistics platform that lets you send parcels, coordinate pickups and drop-offs, track riders in real time, and order food via its Super App. You create an order in the app or on the web, specify pickup and delivery locations and any additional stops, then a pilot is assigned and you can follow the delivery live using in-app tracking and a shareable tracking link.

Question 2

How much does Gokada cost?

Accepted Answer

Gokada is a paid service that charges by delivery, not by parcel, with a same-price option when multiple items fit within a 0.5m x 0.5m box. Exact fares and rate cards are not publicly listed, so your cost is calculated per trip based on details like distance and delivery parameters shown at the time of booking.

Question 3

What countries does Gokada operate in?

Accepted Answer

Gokada currently operates in Nigeria, with services focused on Lagos. All listed delivery coverage and service hours are within Lagos.

Question 4

How do I sign up for Gokada?

Accepted Answer

You can sign up for Gokada by downloading the Gokada Super App on Android or iOS and creating an account, or by registering through the web platform if available for your use case. After signup, you add your details and saved addresses, then you can start placing parcel or food delivery orders.

Question 5

Does Gokada have a mobile app?

Accepted Answer

Yes, Gokada is available on iOS and Android. You can download Gokada on the App Store for iPhone, or get it on Google Play for Android.

Question 6

Who is Gokada best suited for?

Accepted Answer

Gokada is best suited for individuals in Lagos who need on-demand parcel delivery or food orders, and for businesses and merchants that require reliable last-mile delivery with real-time tracking and customer-visible status updates. It serves both B2C users and B2B2C partners that need to move items or fulfill orders within the city.

Question 7

How do I contact Gokada support?

Accepted Answer

You can contact Gokada support by emailing support@gokada.ng. For marketing or technical inquiries, you can use marketing@gokada.ng or tech@gokada.ng respectively.

Question 8

Does Gokada have a plan for teams or businesses?

Accepted Answer

Yes, Gokada offers services tailored for teams and businesses through its GBusiness offering. This is designed for merchants and organizations that need business delivery services, multi-stop runs, and visibility into delivery tracking for their customers.

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