Question 1

What is Genuka and how does it work?

Accepted Answer

Genuka is an all-in-one business management platform designed for small and medium-sized businesses in Africa. It helps you manage sales, inventory, payments, customer data, and shipping in one place. The platform includes features like website creation, analytics, WhatsApp integration for customer orders, and accounting tools, and is optimized to work in low-internet environments.

Question 2

What countries does Genuka operate in?

Accepted Answer

Genuka focuses on French-speaking Africa, Nigeria, Kenya, and South Africa.

Question 3

How do I sign up for Genuka?

Accepted Answer

Users can register for a Genuka merchant or developer profile by visiting the official registration page and providing their name, email, and phone number.

Question 4

Does Genuka have a mobile app?

Accepted Answer

No, Genuka does not have a mobile app.

Question 5

Who is Genuka best suited for?

Accepted Answer

Genuka is best suited for micro, small, and medium-sized businesses (MSMBs) in Africa that need to manage orders, inventory, customer service, and payments with limited internet connectivity.

Question 6

How do I contact Genuka support?

Accepted Answer

Genuka offers local support and onboarding assistance. You can reach the team at hello@genuka.com.

Question 7

Does Genuka have a plan for teams or businesses?

Accepted Answer

Yes, Genuka allows you to add team members or users to your merchant account with assigned roles and permissions to control access to sensitive information and tasks.

Question 8

Does Genuka offer an API or integrations?

Accepted Answer

Yes, Genuka offers a public API. View the official Genuka API documentation for endpoints, authentication, and integration guides.

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