Garanty

Garanty Tunisie is a 100% digital affinity insurance platform for consumers in Tunisia who want to insure everyday items such as smartphones, multimedia devices, household appliances, furniture, and optical products entirely online.

Key capabilities include:

• Price simulation (devis): users enter the item value and purchase date to estimate the annual premium and identify a suitable guarantee formula, including a dedicated simulator for furniture insurance.
• End-to-end online subscription: account creation, personal details, upload of required documents (CIN and a photo of the equipment), access to policy documents (information notice and general terms), secure online payment, and electronic signature of the adhesion bulletin.
• Claims handling (sinistres): claims can be declared online via the customer space or by phone (71 169 000); the service indicates a response within 24 hours, then organizes equipment pickup and resolution by repair, replacement, or reimbursement, depending on the contract.
• Customer space management: users can manage contracts during the year, add more items, and change formulas, with renewal date reminders for the annual contract.

Available on Web via the Espace Client.

Target audience: individual consumers in Tunisia looking for annual, per-item protection for electronics, appliances, furniture, and glasses.

Notable in Tunisia’s market for offering a fully online flow (simulation, payment, e-signature, and claim declaration) and for publishing a structured claims process that includes technician pickup within 24 hours, with guarantees created with insurance-sector partners and validated by Carte Assurance.