Question 1

What is Gameball and how does it work?

Accepted Answer

Gameball is a B2B customer loyalty and retention platform that lets you embed points, cashback, tiers, referrals, promotions, and gamified experiences into your website, mobile app, and in‑store journeys. You connect your channels via SDKs or APIs, define earning and redemption rules and campaigns in the web dashboard, and Gameball tracks customer behavior to trigger rewards, missions, referrals, and automated journeys.

Question 2

How much does Gameball cost?

Accepted Answer

Gameball is a paid platform with tiered subscription plans, and some channels (such as the Shopify app) use pricing based on the number of rewardable customers. Exact plan names, limits, and current prices can change, so you should check the pricing page on gameball.co for the latest details.

Question 3

What countries does Gameball operate in?

Accepted Answer

Gameball operates globally and is used by more than 3,000 brands in over 70 countries. It has a strong presence across North Africa and the broader Middle East, including deployments with brands such as Breadfast and Gourmet Egypt and multiple major Saudi retailers.

Question 4

How do I sign up for Gameball?

Accepted Answer

You can sign up for Gameball by visiting the Gameball website and creating an account from the signup or get‑started flow, or by installing the Gameball app if you are using a supported platform like Shopify. After sign‑up, you configure your loyalty, gamification, and referral programs from the web dashboard and connect your channels via integrations or APIs.

Question 5

Does Gameball have a mobile app?

Accepted Answer

Gameball does not provide a standalone consumer mobile app; instead, it is embedded into your own mobile apps through SDKs and APIs so your customers interact with loyalty and gamification features inside your existing app. The Gameball team and administrators manage programs through a web dashboard.

Question 6

Who is Gameball best suited for?

Accepted Answer

Gameball is best suited for consumer brands and enterprises that run omnichannel loyalty and retention programs, such as ecommerce and retail, on‑demand and delivery services, fintech and telecom providers, F&B brands, and cosmetics or pharmacy chains. It is particularly useful for teams that want to reward customer behavior with gamified mechanics rather than only traditional points on purchases.

Question 7

How do I contact Gameball support?

Accepted Answer

You can contact Gameball support by emailing support@gameball.co. Additional help is available through the Gameball help center and documentation accessible from the website.

Question 8

Does Gameball have a plan for teams or businesses?

Accepted Answer

Yes, Gameball is designed for teams and businesses, providing a web dashboard, multi‑brand and multi‑country support, and enterprise‑grade infrastructure and controls. Marketing, product, and engineering teams can collaborate to design and operate loyalty, gamification, referral, and promotion programs.

Question 9

Does Gameball offer an API or integrations?

Accepted Answer

Yes, Gameball offers a public API. View the official Gameball API documentation for endpoints, authentication, and integration guides.

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