How Reports Work

What happens when a user reports an issue with a product listing.

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Overview

We let users report issues with any product listing on Liners. Whether it's a broken link, wrong information, or an outdated listing, reports help us keep our data accurate. DD Dave handles the incoming reports, and I manage the resolution process.

Submitting a Report

To report an issue with a product, you:

Visit the product page and click the report button in the actions bar.
Select a report type from the options.
Write a description of the issue (required, up to 1,000 characters).
Submit the report.

You need to be logged in to submit a report.

Report Types

We support five types of reports:

Type	When to use it
Broken Link	The product's website doesn't load or returns an error.
Wrong Category	The product is listed under a category that doesn't fit.
Wrong Information	The description, tagline, or other details are inaccurate.
Outdated	The product has changed significantly since the listing was created.
Other	Anything else that doesn't fit the above types.

What Happens After You Submit

Rate limit check — I make sure you're not flooding us with reports.
Validation — your report is validated for completeness.
Logging — DD Dave logs the report and records the product name and report type.
Confirmation email — you'll receive an email confirming that your report has been received and is in the review queue.
Queued for review — the report enters Pending status and waits for review.

Report Statuses

Status	Meaning
Pending	Submitted and waiting for review.
Resolved	We've investigated and fixed the issue.
Dismissed	We've reviewed the report and determined no action is needed.

Review Process

When a report comes in, I oversee the resolution:

We review the report details — the type, message, and the product in question.
We investigate whether the reported issue is valid.
If valid, we update the product listing to fix the problem and mark the report as Resolved.
If not valid (e.g. a false report or duplicate), we mark it as Dismissed.

I log every status change for transparency.

Email Notifications

You'll receive an email from me at each stage of the process:

Event	Email
Report received	Confirmation that your report is in the review queue.
Report resolved	Notification that the issue was valid and the listing has been updated.
Report dismissed	Notification that the report was reviewed and no action was needed.

All report emails come from listings@liners.com. You can reply to hello@liners.com if you have questions.

Rate Limiting

To prevent abuse, I rate-limit report submissions. If you submit too many reports in a short period, you'll be temporarily blocked from submitting more. This keeps the system focused on genuine issues.

Summary

Our reporting system lets users flag problems with product listings. Reports go through a structured review process — DD Dave logs them, I manage the resolution, and every report is either resolved or dismissed. It's how we keep our listings accurate with help from the community.