How Reports Work

Overview

We let users report issues with any product listing on Liners. Whether it's a broken link, wrong information, or an outdated listing, reports help us keep our data accurate. DD Dave handles the incoming reports, and I manage the resolution process.

Submitting a Report

To report an issue with a product, you:

1. Visit the product page and click the report button in the actions bar.
2. Select a report type from the options.
3. Write a description of the issue (required, up to 1,000 characters).
4. Submit the report.

You need to be logged in to submit a report.

Report Types

We support five types of reports:

What Happens After You Submit

1. Rate limit check — I make sure you're not flooding us with reports.
2. Validation — your report is validated for completeness.
3. Logging — DD Dave logs the report and records the product name and report type.
4. Confirmation email — you'll receive an email confirming that your report has been received and is in the review queue.
5. Queued for review — the report enters Pending status and waits for review.

Report Statuses

Review Process

When a report comes in, I oversee the resolution:

1. We review the report details — the type, message, and the product in question.
2. We investigate whether the reported issue is valid.
3. If valid, we update the product listing to fix the problem and mark the report as Resolved.
4. If not valid (e.g. a false report or duplicate), we mark it as Dismissed.

I log every status change for transparency.

Email Notifications

You'll receive an email from me at each stage of the process:

All report emails come from listings@liners.com. You can reply to hello@liners.com if you have questions.

Rate Limiting

To prevent abuse, I rate-limit report submissions. If you submit too many reports in a short period, you'll be temporarily blocked from submitting more. This keeps the system focused on genuine issues.

Summary

Our reporting system lets users flag problems with product listings. Reports go through a structured review process — DD Dave logs them, I manage the resolution, and every report is either resolved or dismissed. It's how we keep our listings accurate with help from the community.