Question 1

What is Ceelah and how does it work?

Accepted Answer

Ceelah is a web and mobile platform for agricultural traceability, EUDR compliance, and supply chain management focused on African agro-commodity exports. It works by registering farmers and mapping farms with GPS polygons, assigning unique IDs to batches, then tracking those batches from farm to buyer while generating due diligence reports, QR codes, and compliance checks such as deforestation and CLMRS workflows.

Question 2

How much does Ceelah cost?

Accepted Answer

Ceelah follows a freemium model. Ceelah Xpress offers a free tier with 3 searches per month, while paid plans include higher search limits (20–100+), QR generation, API access, and EUDR PDF exports, and the core platform is currently in a free pilot phase for EU importers; for exact pricing you may need to contact the team.

Question 3

What countries does Ceelah operate in?

Accepted Answer

Ceelah primarily operates in Nigeria and broader African agro-commodity export markets. It is designed for African supply chains exporting regulated commodities to the EU.

Question 4

How do I sign up for Ceelah?

Accepted Answer

You can sign up for Ceelah through its web platform, for example via trace.ceelah.com or scm.ceelah.com, by creating an account for your organization and users. If you need onboarding help or a pilot, you can also reach out to their team by email.

Question 5

Does Ceelah have a mobile app?

Accepted Answer

Yes, Ceelah is available on iOS and Android. You can download Ceelah on the App Store for iPhone, or get it on Google Play for Android.

Question 6

Who is Ceelah best suited for?

Accepted Answer

Ceelah is best suited for B2B users in African agro-commodity supply chains, including farmers’ organizations, field agents, brokers/LBAs, traders, exporters, EU importers, and compliance teams. It is particularly relevant for companies handling EUDR-regulated commodities such as cocoa, coffee, palm oil, rubber, soya, and cattle products that need geolocated traceability and due diligence.

Question 7

How do I contact Ceelah support?

Accepted Answer

You can contact Ceelah support by email at tilkatechng@gmail.com or admin@tilkatechng.com. These addresses are listed as the main contact points for product and support inquiries.

Question 8

Does Ceelah have a plan for teams or businesses?

Accepted Answer

Yes, Ceelah has plans suitable for teams and businesses. The platform is built for multi-user B2B organizations across the supply chain, and Ceelah Xpress offers paid plans with higher usage limits and additional features for company workflows.

Question 9

Does Ceelah offer an API or integrations?

Accepted Answer

Yes, Ceelah offers API access as part of paid Ceelah Xpress plans, and it integrates with protected-area datasets such as WDPA and GD-PAME for deforestation screening. If you need technical integration details, you will likely need to request them directly from the team since public API documentation is not prominently linked.

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