Question 1

What is Capfin and how does it work?

Accepted Answer

Capfin is a South African unsecured personal loan product that lets you borrow up to R50 000 and repay it over 6 to 24 months at a fixed interest rate. You apply online, by SMS, or in-store at PEP or Ackermans, then Capfin does an affordability assessment and, once approved and finalised, pays the funds into your bank account (typically within 48 hours). You can then manage your loan and documents through your online Capfin profile.

Question 2

How much does Capfin cost?

Accepted Answer

Capfin is a paid, interest-bearing credit product that charges fixed interest (between about 5% and 27.75% per year), plus an initiation fee, a monthly service fee, and a Capfin Credit Life premium that is included in your instalment. Your exact cost depends on your loan amount and term, and you can use the online loan calculator to see an estimate of your monthly instalment and total repayment before you apply.

Question 3

What countries does Capfin operate in?

Accepted Answer

Capfin operates in South Africa only. You need a South African ID and bank account, and you can also apply in-store at South African retailers PEP and Ackermans.

Question 4

How do I sign up for Capfin?

Accepted Answer

You can sign up by applying online at capfin.co.za, by SMSing your South African ID number to the Capfin application SMS number, or by applying in-store at any PEP or Ackermans outlet. During the process you will create or use a Capfin online profile, submit your details and required documents, and then complete the affordability assessment if you are pre-approved.

Question 5

Does Capfin have a mobile app?

Accepted Answer

Capfin does not offer a dedicated mobile app for Android or iOS. You access and manage your Capfin loan through the mobile-friendly website instead.

Question 6

Who is Capfin best suited for?

Accepted Answer

Capfin is best suited for individual consumers in South Africa who need short to medium term personal credit of up to R50 000 and prefer simple fixed repayments. It is particularly useful if you want the choice of applying online, via SMS, or at PEP or Ackermans stores.

Question 7

How do I contact Capfin support?

Accepted Answer

You can contact Capfin support by emailing info@capfin.co.za, calling their customer service number, or using their WhatsApp contact as listed on their site and partner pages. You can also get help and answers to common questions via the FAQs and support information linked from your online Capfin profile.

Question 8

Does Capfin have a plan for teams or businesses?

Accepted Answer

No, Capfin does not offer team or business plans. It is designed for individual consumers applying for personal loans in their own name.

Question 9

Does Capfin offer an API or integrations?

Accepted Answer

No, Capfin does not provide a public API or published integrations. All applications and loan management are handled through the Capfin website, SMS channel, and in-store partners.

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